Client Performance Coach

About This Opportunity

Our talent team is representing a confidential automotive software organization in their search for a Client Performance Coach. This is a fully remote position based in the United States.

This role sits at the intersection of client success, automotive expertise, software adoption, and performance consulting. You'll manage a portfolio of dealership clients, helping them translate technology and data into measurable business outcomes while building the trusted relationships that drive adoption, retention, and long-term growth.

This is not a traditional dealership Fixed Operations role. While understanding the dealership environment is important, we're looking for someone who knows how to succeed as a client success professional within a SaaS organization—managing customer relationships, driving technology adoption, demonstrating ROI, identifying risk, coordinating across internal teams, and creating value throughout the customer lifecycle.

This is a highly structured, fully virtual client success role. Most of your day will be spent managing customer relationships through scheduled meetings, account preparation, performance analysis, documentation, follow-up, and internal collaboration. Expect approximately 45-50 hours per week with no weekends and approximately six hours per day of scheduled, camera-on virtual meetings.

Responsibilities

Own the Client Relationship

• Serve as the primary strategic partner for a portfolio of dealership clients, building trusted relationships with General Managers, Fixed Operations Directors, Service Managers, and other key stakeholders
• Develop a deep understanding of each client's business objectives, operational challenges, and measures of success
• Establish regular engagement cadences and maintain clear success plans for assigned accounts
• Navigate challenging conversations and escalations while maintaining credibility and strengthening the client relationship
• Build relationships across multiple stakeholders to create durable partnerships

Drive Software Adoption & Client Value

• Guide clients through adoption of the platform, workflows, and performance methodology
• Help dealership teams incorporate the technology into their day-to-day operating processes
• Monitor product utilization and engagement to identify adoption gaps, risks, and opportunities
• Reinforce effective platform usage through ongoing training, coaching, and consultation
• Translate software capabilities into practical business value for dealership leaders

Demonstrate Performance & ROI

• Analyze dashboards, utilization metrics, historical performance, and dealership data to evaluate account performance
• Translate complex data into clear, actionable recommendations for dealership stakeholders
• Demonstrate the business impact and ROI through regular performance conversations and executive-level presentations
• Coach clients on pricing and performance strategies, including ELR, Hours/RO, parts matrixing, Variable Labor Pricing strategies, and Warranty Filings
• Identify trends and opportunities that help clients improve profitability and operational performance

Manage Client Health, Retention & Growth

• Proactively assess account health using engagement, utilization, performance, relationship, and other relevant indicators
• Identify potential churn risks early and develop clear action plans in partnership with internal stakeholders
• Support renewal strategy by continuously demonstrating measurable value throughout the client lifecycle
• Identify opportunities where additional solutions could create value for the customer
• Maintain accurate visibility into account status, risks, opportunities, and next steps

Partner Cross-Functionally

• Work closely with Sales, Product, Support, Implementation, and other Client Success teams to deliver a coordinated customer experience
• Communicate client feedback, product needs, and emerging trends to internal stakeholders
• Coordinate resolution of complex client issues and ensure appropriate follow-through
• Support successful customer transitions from implementation into ongoing client success

Maintain Client Success Discipline

• Maintain accurate account records, meeting notes, health indicators, action plans, and follow-up activities within CRM
• Prepare thoroughly for client meetings using product, performance, and historical account data
• Manage a calendar-driven customer portfolio with consistent follow-through and clear prioritization
• Participate in ongoing training, coaching calibration, and professional development

What We're Looking For

Automotive SaaS Client Success Experience

• 3-5+ years of experience in B2B Client/Customer Success, SaaS account management, or a comparable customer-facing role within the automotive technology ecosystem
• Demonstrated experience managing ongoing customer relationships beyond implementation or initial product sale
• Experience driving software adoption, customer engagement, retention, and measurable value within a recurring-revenue business
• Experience partnering with automotive dealerships and credibility with dealership leaders and operators
• Understanding of dealership operations and the ability to connect software capabilities to dealership business outcomes
• Direct dealership employment is not required—we're particularly interested in candidates who have successfully partnered with dealerships as customers while working within an automotive SaaS or technology organization

Client Success & Commercial Acumen

• Strong understanding of the SaaS customer lifecycle, including onboarding, adoption, value realization, retention, renewal, and expansion
• Demonstrated ability to identify customer risk and take proactive action before issues escalate
• Experience using business outcomes and ROI to reinforce customer value
• Ability to recognize expansion opportunities while maintaining a consultative, client-first approach
• Comfortable being accountable for customer health, retention, and long-term relationship quality

Data & Analytical Skills

• Demonstrated ability to navigate software dashboards, analyze utilization and performance metrics, and translate data into actionable client recommendations
• Comfortable using quantitative information to tell a clear business story
• Ability to identify patterns, performance gaps, risks, and opportunities across a portfolio of customers
• Strong preparation and analytical habits before client conversations

Technology & Systems

• 2+ years of hands-on experience using SugarCRM, Salesforce, or another enterprise CRM to manage customer relationships, document engagement, track account health, and maintain customer records
• High proficiency with Google Workspace or Microsoft 365 for documentation, analysis, and executive presentations
• Comfortable conducting client relationships through virtual collaboration platforms such as Zoom or similar technologies
• Experience with Customer Success platforms such as Gainsight, Totango, ChurnZero, or similar tools is a plus
• Comfortable learning and becoming proficient in complex SaaS products and internal technology platforms

Communication & Executive Presence

• Strong virtual presentation, facilitation, and relationship-management skills
• Ability to communicate effectively with everyone from daily platform users to General Managers and senior dealership leadership
• Confidence presenting performance results and ROI to executive stakeholders
• Ability to simplify complex information without losing the underlying business meaning
• Comfortable navigating difficult customer conversations with professionalism and composure

Ownership & Execution

• Highly organized and effective in a remote, calendar-driven environment
• Strong follow-through and attention to detail across a portfolio of accounts
• Proactive rather than reactive approach to customer management
• Coachable, adaptable, and comfortable operating against defined processes and measurable expectations
• Demonstrated ability to work independently while partnering effectively across teams

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and fit for this role. If we believe there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the employer directly—all communication should go through our talent team at Get A Job.ai to ensure the best candidate experience.

Pay

Our client offers a base salary of $96,500 with performance incentives based on client outcomes, adoption, retention, and performance. Total compensation potential is up to $149,999. Benefits include comprehensive health, dental, and vision insurance, equity participation, employer-paid disability and life insurance, 401(k) with company match, flexible vacation policy and 11 paid company holidays, home office setup support, and ongoing professional development.

Get A Job.ai is an equal opportunity recruiter. We celebrate diversity and are committed to creating an inclusive environment for all candidates we represent.