CDP Flex Customer Service Representative

About This Opportunity

We are representing a growing third-party administrator in the employee benefits space. Our client is seeking a customer-focused and detail-oriented Customer Service Representative to support participants with Flex Benefit plans including FSA, HSA, HRA, and DCA accounts. This is a remote role based in the United States.

In this position, you'll serve as a key point of contact for benefit participants, delivering timely and accurate service via phone and email while ensuring compliance with HIPAA guidelines. The ideal candidate brings strong communication skills, experience in healthcare benefits administration, and a commitment to providing exceptional customer experiences.

Responsibilities

• Provide support to participants regarding eligibility, benefits, claims, and general plan inquiries
• Respond to inbound calls and emails with professionalism, empathy, and clarity
• Document all customer interactions accurately in call tracking systems
• Navigate and utilize multiple platforms and tools to assist customers efficiently
• Translate internal processes into clear, understandable information for participants
• Maintain confidentiality in accordance with HIPAA standards
• Educate members on available self-service options, including member portals
• Manage multiple priorities while maintaining accuracy and service-level expectations
• Contribute to a positive, team-oriented environment

What We're Looking For

• High school diploma or equivalent required
• 1-2 years of customer service experience, preferably within benefits administration, healthcare, insurance, or a related field
• Experience with consumer-directed benefits (FSA, HRA, HSA, DCA) strongly preferred
• Strong written and verbal communication skills with the ability to explain complex benefit information clearly
• Experience with benefit administration platforms such as Alegeus or similar systems preferred
• Experience working in CRM or ticketing platforms such as Zendesk
• Proficient in Microsoft Office (Outlook, Excel) and Adobe Reader
• Strong attention to detail and organizational skills
• Ability to multitask effectively in a fast-paced, remote environment
• Demonstrated accountability, teamwork, and commitment to delivering value

How We Work With You

Get A Job.ai partners with leading employers to connect them with qualified talent. When you apply through our platform, a member of our recruiting team will review your qualifications and schedule a screening conversation. If there's a strong match, we'll submit your profile to our client for consideration and guide you through their interview process.

Please apply only through Get A Job.ai. Do not attempt to contact the employer directly, as we manage all candidate communications and submissions.

Pay

Our client offers compensation of $35,000–$40,000 USD annually, commensurate with experience and qualifications. The role may be eligible for additional compensation including bonuses and merit increases. Benefits include comprehensive medical, dental, vision, and life insurance coverage, 401(k) with employer match, HSA and FSA options, paid time off, disability leave, and an Employee Assistance Program.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices and equal opportunity employment. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.