Business Systems Analyst, Prior Authorization Technology

Natera is hiring a Business Systems Analyst, Prior Authorization Technology for a team-based position supporting Prior Authorization technology initiatives across the United States. This full-time role bridges Prior Authorization operations, engineering teams, and automation partners to architect scalable workflow solutions and ensure technology investments align with real operational needs.

About the Role

This analyst position sits at the intersection of operations and technology, focusing on workflow optimization rather than direct Prior Authorization processing. You'll partner with operational leaders and technical teams to architect business requirements, manage system evaluations, document workflows, and shepherd technology initiatives from concept through deployment. Your core mission: translate operational complexity into clear technical direction and translate technical constraints back into business language.

Day-to-Day Responsibilities

• Act as the central liaison between Prior Authorization operations, engineering, automation vendors, and cross-functional teams, ensuring alignment across all initiatives
• Elicit and document business requirements from operational teams, identifying current workflow gaps and future-state opportunities
• Create comprehensive process documentation using workflow diagrams, decision trees, and system maps
• Evaluate enhancement requests to assess necessity, feasibility, scalability, and potential upstream or downstream impacts
• Manage intake and prioritization of technology requests to prevent redundant or incomplete work from reaching engineering
• Oversee Jira ticket lifecycles, tracking progress and communicating status to stakeholders
• Lead user acceptance testing, identify issues, validate builds against original requirements, and support go-live readiness
• Support troubleshooting when production issues arise and partner on root-cause resolution
• Drive training, adoption, and operational change management following system implementations
• Collaborate across the Prior Authorization technology portfolio to ensure consistency and prevent workflow conflicts

Who We're Looking For

You bring Prior Authorization, revenue cycle, billing operations, or healthcare operations experience, with strong knowledge of prior authorization workflows in lab, diagnostics, or healthcare technology settings. Your strengths include requirements elicitation, process mapping (Miro, Draw.io, or Visio), and stakeholder communication across technical and non-technical audiences. You've worked with Salesforce or similar platforms, tracked work in Jira, facilitated meetings across competing priorities, and supported system implementations or UAT cycles. You think critically about downstream impacts and dependencies. You're technically curious—comfortable learning new systems and understanding how data, automation, and integrations work—though coding is not required. Experience with Agile methodologies, automation platforms, or data tools like Snowflake is valuable.

More About Natera

Natera is a leader in cell-free DNA (cfDNA) testing advancing oncology, women's health, and organ health outcomes. Our team includes geneticists, laboratory scientists, software engineers, and business professionals united by the mission to make genetic testing standard care. We offer comprehensive medical, dental, and vision coverage, disability and life insurance, free genetic testing for employees and families, fertility benefits, pregnancy and bonding leave, 401(k), commuter benefits, and a generous referral program.

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