Automotive Customer Service Representative (On-Site)

Concentrix is hiring a full-time Automotive Customer Service Representative to join our on-site team in Oshawa, Durham region. This is your opportunity to deliver world-class customer support for a leading automotive brand while growing your career with a trusted, global company.

About the Role

As an Automotive Customer Service Representative at our Oshawa location, you'll be the voice of customer excellence. Working on-site with a dynamic team, you'll handle customer inquiries, resolve issues, and provide solutions that drive satisfaction for one of the automotive industry's most recognised brands. This full-time position offers direct impact in a fast-paced, collaborative environment where your communication skills and problem-solving abilities make a real difference.

Core Duties

• Respond to customer inquiries via phone, email, and other communication channels with professionalism and efficiency
• Troubleshoot and resolve customer concerns related to automotive products and services
• Document interactions accurately and maintain detailed customer records
• Provide product information and guidance to support customer decision-making
• Collaborate with internal teams to escalate complex issues and ensure timely resolution
• Meet performance targets while maintaining high-quality customer experiences

Skills & Qualifications

• Strong verbal and written communication skills
• Customer service experience (automotive or related industry preferred)
• Problem-solving mindset and ability to work under pressure
• Attention to detail and organisational skills
• Ability to work independently and as part of a team
• Proficiency with computer systems and phone-based customer interactions

About Concentrix

Concentrix is a Fortune 500 company and global leader in customer engagement and experience services. We're known for our inclusive, award-winning workplace culture and commitment to helping our people grow. Operating across the world, we partner with leading brands to deliver exceptional customer experiences—and we're proud to build careers right here in Oshawa, Durham region.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.