Automotive Customer Support Specialist (Remote)

Join Concentrix as a full-time Automotive Customer Support Specialist in a remote role based in Penbrook, Dauphin County. If you're eager to deliver exceptional service for one of the world's leading automotive brands while building your career with a Fortune 500 company, this is your opportunity.

About the Role

You'll be the trusted support voice for automotive customers who depend on fast, knowledgeable assistance. Working fully remote, you'll handle customer inquiries across multiple touchpoints, identify solutions, and transform routine interactions into positive brand experiences. This role lets you make a real difference while growing your expertise in the automotive support space.

What You'll Do

• Address customer inquiries via phone, email, and chat with care and accuracy
• Troubleshoot automotive questions and guide customers toward resolution
• Document customer interactions and maintain detailed records in our support systems
• Build genuine customer relationships while resolving issues efficiently
• Escalate complex concerns through appropriate channels and confirm resolution
• Contribute to team performance standards and service quality goals

What We're Looking For

• Prior customer service or support experience
• Clear communication skills—written and verbal
• Ability to learn product details and apply them in real conversations
• Strong problem-solving approach with attention to accuracy
• Reliable high-speed internet and a professional home workspace
• Comfort navigating CRM and support software platforms
• Flexibility to meet scheduling requirements

About Concentrix

Concentrix is a Fortune 500 customer experience partner serving the world's most trusted brands. We're recognized for our inclusive, award-winning workplace culture and commitment to employee development. Military veterans are encouraged to apply—we value the skills and perspective you bring.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.