Principal AI Architect – Agentic Verticals

Zoom invites experienced technical leaders to apply for the Principal AI Architect - Agentic Verticals role based in 2 Locations. This full-time opportunity is designed for a senior architect who can define scalable, production-ready agent-based artificial intelligence systems tailored to specialized domain needs.

Position Summary

As Principal AI Architect - Agentic Verticals at Zoom, you will shape the long-range technical direction for agentic AI platforms that serve distinct vertical workflows. You will convert complex product and business challenges into durable multi-agent architectures, set reusable design standards for engineering teams, and act as a primary authority on how autonomous and tool-using agents are structured, governed, and evolved. The position is tied to 2 Locations and emphasizes strategic architecture leadership rather than day-to-day feature coding alone.

Key Responsibilities

• Create end-to-end reference architectures for multi-agent systems, planning loops, and tool-augmented AI workflows aimed at vertical-specific outcomes.
• Define evaluation criteria, reliability bars, and integration patterns that product and platform teams can consistently apply.
• Collaborate with product, research, and engineering partners to keep agent designs aligned with roadmap priorities and operational limits.
• Assess emerging models, orchestration frameworks, and infrastructure choices for building dependable agent platforms at scale.
• Advise teams on safety, observability, failure handling, and continuous improvement practices for agents running in real environments.
• Mentor senior engineers and peer architects on agent design principles, trade-offs, and decision documentation.
• Contribute architectural decisions and long-term technical strategy for agent-driven capabilities across the organization.

Requirements

• Substantial experience as a principal or staff-level AI architect, ML systems architect, or equivalent senior technical leader focused on large-scale intelligent systems.
• Deep working knowledge of agent frameworks, planning and reflection loops, tool use, retrieval-augmented patterns, and multi-agent coordination.
• Demonstrated success setting architecture direction that moves AI platforms from prototype through reliable production operation.
• Strong background designing solutions that connect foundation models with enterprise data, APIs, and service boundaries.
• Clear technical communication skills that work effectively with both engineering teams and executive stakeholders.
• Hands-on familiarity with contemporary ML and AI engineering practices used to build, measure, and operate agentic applications.
• Bachelor’s or advanced degree in computer science, machine learning, or a related discipline, or comparable professional experience leading complex AI architecture efforts.

About the Company

Zoom is hiring for this Principal AI Architect - Agentic Verticals opportunity and offers a supportive team environment for senior technical talent working near 2 Locations.

Apply Today

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