Customer Service Representative

Join Uhaul as a Customer Service Representative and become the frontline voice for one of the nation's leading vehicle rental companies. Based in Memphis, Tennessee, this full-time position puts you at the heart of our operations, helping customers plan and execute their moving and rental needs.

Role Overview

As a Customer Service Representative at Uhaul in Memphis, Tennessee, you'll manage inbound and outbound customer interactions, responding to inquiries about vehicle availability, rental rates, booking procedures, and account services. You'll work in a fast-paced environment where every call and message shapes how customers experience the Uhaul brand. This full-time role demands professionalism, efficiency, and genuine commitment to customer satisfaction.

Your Responsibilities

• Answer customer inquiries via phone, email, and chat regarding vehicle rentals, reservations, and account information
• Process rental transactions, collect payments, and maintain accurate records
• Troubleshoot booking complications and guide customers through the rental process with clarity and patience
• Document all customer interactions in company systems and escalate complex issues to supervisors
• Resolve complaints and address damage claim inquiries in accordance with company policy
• Meet performance metrics including call handling time, customer satisfaction scores, and quality standards
• Coordinate with warehouse and logistics teams to facilitate smooth pickup and drop-off experiences
• Recommend additional services and products when aligned with customer needs

Requirements

• High school diploma or equivalent qualification
• Prior customer service experience in a high-volume, phone-based environment
• Strong verbal and written communication abilities
• Ability to multitask and prioritize multiple customer requests simultaneously
• Comfort with computer systems and customer relationship management platforms
• Problem-solving mindset with patience and professionalism in challenging interactions
• Availability for full-time work, including potential weekends and holiday shifts
• Must pass background check and drug screening requirements

Working at Uhaul

Uhaul operates the nation's largest do-it-yourself moving and self-storage network, serving millions of customers annually. With over 70 years of history, our company remains dedicated to helping people move forward—both literally and in their careers. Our Memphis, Tennessee location is essential to regional operations, and your work directly influences customer experience and business growth.

Apply Today

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.