Patient Service Specialist

Join CCF as a Patient Service Specialist at our Bath Health and Wellness location. This full-time position offers the opportunity to deliver exceptional care coordination and customer service at the front line of our healthcare operations, helping patients navigate their healthcare journey with confidence and ease.

What This Role Involves

As a Patient Service Specialist with CCF at Bath Health and Wellness, you are the welcoming face of our facility and a critical member of our care team. You'll manage the patient experience from arrival through departure, handling registration, appointment scheduling, insurance verification, and payment processing. This role requires you to balance administrative accuracy with genuine compassion, ensuring every patient interaction reflects CCF's commitment to quality care and patient satisfaction.

What You'll Do

• Welcome and register patients with accuracy and professionalism
• Verify insurance coverage and collect necessary patient information
• Schedule and confirm appointments via phone and in-person
• Process payments and explain billing procedures clearly
• Maintain organized, HIPAA-compliant patient records
• Answer inquiries and direct patients to appropriate resources
• Coordinate with clinical staff to support smooth daily operations
• Resolve patient concerns with tact and problem-solving skill

Qualifications

• High school diploma, GED, or equivalent
• Proven customer service or healthcare experience preferred
• Strong communication skills, both verbal and written
• Proficiency with computer systems and scheduling software
• Ability to multitask in a fast-paced environment
• Attention to detail and accuracy with administrative work
• Professional demeanor and genuine patient-focused attitude
• Reliable attendance and commitment to a full-time schedule

About the Company

CCF (Cleveland Clinic Foundation) is a world-renowned healthcare system dedicated to delivering exceptional patient care and advancing medicine. Our Bath Health and Wellness location is part of our mission to provide accessible, high-quality healthcare services to the communities we serve. We invest in our team members, fostering a culture of compassion, excellence, and continuous improvement.

Apply Today

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.