Customer Retention Specialist

Jobgether is recruiting a Customer Retention Specialist to drive customer loyalty and lifetime value in this remote, full-time position. Based in Ireland, this role offers the chance to make a direct impact on customer engagement and business growth.

Position Summary

Retention is about more than keeping customers—it's about growing their value and satisfaction. As a Customer Retention Specialist at Jobgether, you'll take ownership of programs designed to increase customer lifetime value and reduce churn. Your work will span analytics, campaign design, and iterative testing, all aimed at strengthening the bond between customers and our product. You'll operate at the intersection of data and creativity, using behavioural insights to craft communications and experiences that resonate with different customer segments throughout their lifecycle.

Key Responsibilities

• Examine customer activity and engagement patterns to uncover what drives loyalty and what signals churn risk.
• Design segment-specific campaigns and initiatives that address customer needs at different stages of their journey.
• Run experiments and A/B tests to validate retention strategies before rolling them out at scale.
• Develop messaging frameworks and communication plans that reinforce value and keep customers engaged.
• Collaborate with product, marketing, and data teams to implement retention improvements across the platform.
• Monitor performance metrics and refine tactics based on learnings and changing customer behaviour.

What You Bring

• Proven experience in customer retention, lifecycle marketing, or a related analytical role.
• Strong ability to interpret data and translate trends into actionable retention strategies.
• Hands-on experience designing and managing campaigns across email, in-app, or other customer channels.
• Comfort running experiments and testing hypotheses to optimise customer experiences.
• Excellent written and verbal communication skills.
• A collaborative mindset and willingness to work across functions to achieve shared goals.

Why Join Jobgether

Jobgether is a growing platform where customer success truly matters. You'll work in a dynamic environment where your ideas are heard, your ownership is respected, and the impact of your work is visible in real customer outcomes. We value individuals who think strategically, experiment boldly, and stay focused on continuous improvement. If you're energised by the challenge of turning data into loyalty, this is the role for you.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.