Customer Service Officer Offshore (Remote)

Join PRISM+, a leading customer service provider, as a Customer Service Officer Offshore (Remote) based in Malaysia. This role offers a dynamic opportunity to enhance your customer service skills in a remote setting, contributing to our global success.

Position Summary

• Support our clients by providing exceptional customer service through various communication channels
• Handle inquiries, resolve issues, and ensure customer satisfaction
• Build and maintain positive relationships with clients

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and escalations effectively
• Provide product and service information to customers
• Follow up on customer feedback and ensure timely resolution
• Document interactions and maintain accurate records

Qualifications

• Excellent communication skills with a focus on customer service
• Strong problem-solving abilities
• Proficient in using customer relationship management (CRM) software
• Fluent in English, both written and spoken
• Previous experience in customer service or a related field is preferred

More About PRISM+

• PRISM+ is a dedicated team committed to delivering high-quality customer service solutions
• We value diversity and offer a supportive work environment
• Our focus on innovation and continuous improvement drives our success

Apply Today

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