Customer Success Manager (Remote, UK)

About This Opportunity

We are representing a confidential EdTech organization seeking a Customer Success Manager to join their remote team in the United Kingdom. Our client is a rapidly scaling company with an innovative e-learning platform serving customers across diverse industries and geographies. This role offers the opportunity to build meaningful customer relationships while driving retention, expansion, and advocacy in a dynamic growth environment.

Responsibilities

• Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth
• Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes
• Objectively assess account health scores and proactively take action to improve them
• Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders
• Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers
• Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities
• Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions

What We're Looking For

• Bachelor's degree or higher
• 2–3 years of Customer Success or key account management experience
• Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen
• A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders
• A customer-oriented approach, with the ability to identify the real need behind a request
• A passion for HR tech and familiarity with the latest trends in the space (desirable)

How We Work With You

When you apply through Get A Job.ai, our talent team will conduct an initial screening to understand your experience and career goals. If there's a strong match, we will submit your profile to our client for consideration. Please do not contact the client directly, as all applications must be processed through our recruitment process to be considered.

Pay

Compensation details will be discussed during the screening process with our recruitment team.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices and welcomes applications from candidates of all backgrounds.