Presales Solutions Principal @ CustomerGauge | Based in Massachusetts

About This Opportunity

Our talent team is representing a confidential B2B SaaS organization in a search for a Presales Solutions Principal. This is a remote, deal-winning role supporting mid-market and enterprise sales cycles across North America and Europe. You'll serve as the technical trusted advisor throughout complex sales processes, partnering with account executives from discovery through close.

The ideal candidate brings deep domain expertise in Net Promoter Score and customer experience programs, combining consultative solution architecture with the ability to translate business requirements into credible technical designs that win deals.

Responsibilities

• Lead the technical and CX-program side of enterprise sales cycles, including discovery, solution architecture, proof-of-concept engagements, demonstrations, and executive presentations
• Apply genuine NPS and customer experience domain expertise to connect platform capabilities directly to measurable business outcomes
• Partner with sales teams to shape, qualify, and accelerate deals from both technical and domain perspectives
• Translate complex business and technical requirements into solution designs covering integration architecture, data flows, program configuration, and implementation approach
• Lead responses to RFPs, RFIs, and security questionnaires; conduct technical deep-dives with IT, data, and operations stakeholders
• Design and deliver tailored demos and proofs of concept reflecting each prospect's industry, data landscape, and program goals
• Engage effectively at all organizational levels, from IT architects and program owners to C-suite executives
• Hand off closed deals to implementation and account management teams with clear documentation of scope, solution design, and success criteria
• Provide competitive intelligence and prospect requirements back to product and marketing teams
• Develop demo environments, reference architectures, and presales assets for the broader sales organization
• Support existing customer expansion opportunities as needed

What We're Looking For

Required:

• 3-5+ years of experience in presales solutions consulting or sales engineering, ideally within B2B SaaS
• Deep, hands-on expertise in NPS, customer experience measurement, or customer feedback programs—this is required, not optional
• Experience with Voice of the Customer (VoC) program design and implementation
• Proven ability to lead complex technical sales cycles at the enterprise level, including solution architecture, integration design, RFP responses, and proof-of-concept engagements
• Demonstrated track record as a technical trusted advisor whose counsel prospects actively seek on architecture, program design, and strategy
• Fluency in enterprise data and integration landscapes: CRM, ERP, data warehouses, APIs, SSO, security and compliance requirements
• Strong executive presence; equally effective in technical deep-dives and C-suite presentations
• Exceptional communication, storytelling, and presentation skills with the ability to simplify complexity
• Bachelor's degree
• Location: Remote, ideally based in Massachusetts (Greater Boston area preferred); will consider qualified candidates on the East Coast (EST). Ability to support European sales cycles during reasonable East Coast hours is required

Preferred:

• Background in manufacturing, distribution, or enterprise technology sectors
• Familiarity with Salesforce or similar CRM platforms
• Experience with survey, CX, or analytics platforms

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will screen qualified applicants and coordinate submissions to our client. If you are selected to move forward, we will guide you through each stage of the client's interview process. Please do not contact the client directly—all communication and coordination will flow through Get A Job.ai to ensure the best candidate experience.

Pay

Compensation details will be discussed with qualified candidates during the screening process.

Our client offers competitive benefits including health insurance with employer contribution, unlimited PTO, company equipment, and a fully remote work arrangement with occasional travel.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive recruiting practices. We welcome applications from candidates of all backgrounds and work with clients who share our commitment to building diverse, equitable teams.