Customer Support Officer (M/F/D) – German Speaking – Based in Paris

About This Opportunity

We are representing a confidential online gaming organization with operations across multiple European markets. Our talent team is seeking a German-speaking Customer Support Officer to join their Paris-based team. This is an excellent entry-level opportunity for someone passionate about gaming and customer service.

As a Customer Support Officer, you will be the backbone of player satisfaction, handling inquiries and messages across all communication channels including email, social media, online events, and live interactions. Your goal is to optimize the player experience, facilitate better understanding of gaming offerings, and ensure smooth system usage.

Responsibilities

• Process customer inquiries and messages regarding account matters, information requests, and complaints
• Provide support across multiple channels: email, social networks, online events, and live interactions
• Optimize the overall player experience through responsive, high-quality service
• Help customers better understand gaming products and platform features
• Represent the brand positively in every customer interaction
• Work collaboratively with the customer service team to maintain service excellence
• Operate within a rotating shift schedule including nights and weekends

What We're Looking For

• Native-level German proficiency (bilingual required) with flawless written and spoken communication skills
• Interest in poker, sports betting, or both
• High level of commitment, responsiveness, and attention to detail
• Proficiency with standard office tools
• Strong customer service orientation
• Team player mindset
• Ability to work permanently and reliably in a rotating shift system: 7am–3pm, 3pm–11pm, 11pm–7am
• Availability to work multiple weekend shifts per month
• Immediate or near-term availability preferred
• Please submit your CV in English

Position Details: 12-month fixed-term contract, 35-hour work week, based in central Paris. Fixed salary plus performance-based variable compensation.

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening, and qualified candidates will be submitted to our client for consideration. The client's interview process includes: an initial video call (15-30 minutes), a written assessment (45 minutes), and a final in-person interview with the Head of Customer Support and Head of Quality Control (60 minutes). The full process typically takes 2-4 weeks.

Please do not contact the client directly. All communication and coordination will be managed through Get A Job.ai to ensure the best experience for all parties.

Pay

Compensation details including base salary and variable component will be discussed during the screening process with Get A Job.ai.

Equal Employment Opportunity: Get A Job.ai is committed to creating a diverse and inclusive recruitment process. We welcome applications from all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, disability, or age.