Senior IT Services Lead (m/w/d)

Responsibilities

We are representing a confidential technology company seeking a Senior IT Services Lead for their Heidelberg location. In this role, you will:

• Provide technical leadership for the IT Services team, serving as a strategic partner to team members and IT management while ensuring smooth daily operations and reliable service delivery
• Work hands-on in IT support when needed, assisting with complex requests and technical incidents while actively contributing your technical expertise
• Coordinate and prioritize team tasks, establishing clear responsibilities, balanced workload distribution, and reliable coverage arrangements
• Continuously develop IT service processes, standards, and documentation while identifying opportunities for standardization and automation
• Recognize recurring problems and inefficient workflows, implementing sustainable improvements to enhance service quality and operational efficiency
• Collaborate closely with IT management on priorities, escalations, and improvement initiatives while handling operational team coordination

What We're Looking For

• University degree or vocational training in IT, or equivalent practical experience with at least 5 years of professional experience in IT Services, IT Operations, or IT Support—ideally including experience in technical team leadership
• Strong technical expertise combined with a hands-on mentality and enthusiasm for both developing solutions independently and providing technical guidance to others
• Experience with IT Service Management, ticket and request management, documentation, and process standards
• Ability to set priorities, coordinate workloads, and ensure reliable service delivery in dynamic environments
• Solid knowledge of workplace IT, Identity & Access Management, endpoint management, and SaaS applications
• Proven track record of optimizing processes and identifying opportunities for standardization, automation, and efficiency improvements
• Excellent German and English language skills, both written and verbal

How We Work with You

Our talent team at Get A Job.ai will guide you through the entire process. Interested candidates should apply directly through our platform at getajob.ai. After reviewing your application, one of our recruiters will conduct an initial screening to understand your experience and career goals. We will then coordinate your submission to our client and facilitate all communication throughout the interview process. Please do not contact the client organization directly.

The role offers hybrid flexibility with up to two days of mobile work per week, full-time hours, and is based in Heidelberg with a modern, centrally-located office and excellent public transport connections.

Pay

Compensation details will be discussed during the screening process based on your experience and qualifications.

Get A Job.ai is committed to equal employment opportunity and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.