Director, Customer Marketing

About This Opportunity

We are representing a confidential cybersecurity organization in their search for a Director, Customer Marketing. This is a remote position open to candidates in the United States or Canada.

Our client understands that the fastest revenue growth comes from customers already won. As enterprises consolidate their machine identity and cryptography investments, they need a strategic leader to drive adoption, retention, expansion, and advocacy across the installed base. This role reports to senior marketing leadership and owns the complete customer marketing strategy, turning engagement into measurable revenue impact.

This is a highly cross-functional position with influence across Customer Success, Sales, Product, and Marketing. You'll build programs that help customers realize value while channeling customer insight back into product roadmap and go-to-market strategy.

Applicants must be legally authorized to work in the United States or Canada.

Responsibilities

• Define and lead customer marketing strategy across adoption, retention, expansion, and advocacy, building a connected program calendar aligned with business objectives
• Drive awareness and adoption across the installed base, helping customers discover and use capabilities they own and solutions they haven't yet adopted, in partnership with Customer Success and Product Marketing
• Build renewal and expansion programs in partnership with Revenue Marketing, Sales, and Customer Success, engaging accounts ahead of renewal windows and running cross-sell campaigns
• Own the customer advocacy and referral engine, including references, case studies, customer speakers, reviews, and referral programs that supply Sales and Marketing with proof and introductions
• Lead and develop the community manager, setting direction for customer community engagement and connecting it to retention and expansion outcomes
• Own strategy and evolution of customer advisory board and executive engagement programs, guiding recruiting, agendas, and follow-through with measurable member outcomes
• Set strategy for customer experience at flagship events in partnership with Field Marketing and Events, sharpening how these moments drive engagement, advocacy, and pipeline
• Channel customer insight to Product teams, using community, advisory boards, and customer events to surface needs and bring structured input into roadmap conversations
• Establish measurement for the function, including adoption influence, retention and expansion influence, advocacy output, and community engagement
• Lead, develop, and grow the customer marketing and community team

What We're Looking For

• 8+ years in B2B enterprise marketing, with significant leadership of customer marketing, lifecycle, advocacy, or community programs
• Proven success building retention and expansion programs in a sales-led enterprise motion, with clear measurement of revenue impact
• Experience standing up or running customer advisory boards, executive engagement programs, or flagship customer events
• Track record building advocacy, reference, and referral programs that supply sales, marketing, and analyst relations
• Strong command of CRM and marketing automation data, with ability to segment installed base, run campaigns, and measure outcomes
• Experience leading and developing marketing teams, and partnering closely with Customer Success, Sales, Product, and Marketing
• Strong written, verbal, and presentation skills, with ability to communicate effectively across customer, field, and executive audiences
• Experience in cybersecurity or enterprise infrastructure software is a significant advantage

How We Work with You

When you apply through Get A Job.ai, our talent team will review your profile and conduct an initial screening. If there's a strong match, we'll submit your candidacy to our client for consideration. Please do not contact the client directly—we manage the introduction and advocate for you throughout the process.

Pay

Compensation will be commensurate with experience and discussed during the screening process.

Get A Job.ai is an equal opportunity recruiter. We welcome applications from all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic.