Customer Success Manager – AMER

About This Opportunity

We are representing a confidential enterprise software client in their search for a Customer Success Manager to support their Americas portfolio. This is a fully remote role working with enterprise customers who rely on sophisticated orchestration and automation platforms to drive operational efficiency and business transformation.

Our client serves over 700 organizations globally, including major financial institutions, and is experiencing significant growth as enterprises adopt AI-driven process automation at scale. You'll join a team that values focus, ambition, integrity, talent, and collaboration—partnering strategically with customers to ensure they achieve measurable outcomes from their technology investments.

Responsibilities

• Serve as the primary strategic partner for a portfolio of enterprise customers throughout their lifecycle—from onboarding through renewal—ensuring alignment on business goals, success metrics, and adoption roadmaps
• Drive customer retention and expansion by monitoring account health, identifying risks and opportunities, and collaborating with Sales and cross-functional teams to secure renewals and uncover growth potential
• Facilitate structured customer engagements including onboarding sessions, quarterly business reviews, success planning, and value assessments that connect platform capabilities to tangible business outcomes
• Leverage data—including usage analytics, health signals, and value metrics—to prioritize activities, forecast outcomes, and deliver actionable recommendations to both customers and internal stakeholders
• Coordinate cross-functional initiatives with Technical Account Managers, Consulting, Product, Engineering, and Support teams to resolve blockers and advance complex customer programs
• Contribute to the evolution of the Customer Success practice by sharing insights, mentoring colleagues, and refining playbooks, processes, and tools as the team scales

What We're Looking For

Required qualifications:

• 6+ years of experience in Customer Success, Strategic Account Management, or customer-facing consulting within B2B enterprise software environments
• Proven track record building trusted relationships with senior and operational stakeholders, navigating complex organizational structures, and leading outcome-focused conversations
• Commercial acumen including experience supporting or owning renewals and expansion in recurring revenue models, with comfort forecasting pipeline and assessing risk/opportunity
• Data-informed decision-making capabilities—ability to interpret customer adoption data, health signals, and value metrics to generate clear insights and prioritized action plans
• Excellent written and verbal communication skills, including experience facilitating customer meetings, presenting strategic recommendations, and aligning remote cross-functional teams
• Willingness and ability to learn and use the client's orchestration platform

Preferred qualifications:

• Experience working with customers in financial services, banking, insurance, or other highly regulated industries
• Background in orchestration, automation, process improvement, workflow solutions, or integration platforms
• Hands-on experience with Salesforce, Gainsight, or similar CRM/Customer Success platforms
• History of collaborating closely with Solution Architects, Technical Account Managers, Engineering, or Product teams to drive adoption and resolve complex technical challenges
• Track record mentoring peers, developing playbooks, or contributing to Customer Success team operations and best practices

How We Work With You

When you apply through Get A Job.ai, our talent team will conduct an initial screening to understand your background and confirm alignment with the role requirements. If there's a strong match, we'll submit your profile to our client for consideration and guide you through their interview process. Please do not contact the client directly—all communication and coordination will flow through Get A Job.ai to ensure the best candidate experience.

Pay

Compensation details will be discussed during the screening process based on your location and experience level.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and will ensure fair consideration throughout the recruitment process.