Head of Account Management (m/w/d) – 100% Remote – B2B

Responsibilities

We are representing a confidential B2B service organization seeking a Head of Account Management to lead revenue growth from their existing customer base. In this fully remote role, you will own the strategy and execution for upsells, cross-sells, and contract renewals across the portfolio.

Your responsibilities include:

• Developing and executing a clear backend revenue strategy for existing customers, driving upsells, cross-sells, and contract extensions
• Identifying additional needs within the customer base, crafting tailored proposals, and negotiating deals through to close
• Conducting strategic customer meetings to analyze goals and results, then delivering concrete recommendations for ongoing collaboration
• Building and leading the account management team, providing coaching and accompanying team members in customer conversations
• Establishing processes for account planning, regular customer reviews, and systematic tracking of revenue opportunities in the CRM
• Managing the existing customer pipeline and monitoring backend revenue, upsell and cross-sell performance, renewal rates, and churn metrics
• Identifying at-risk customer relationships early and developing retention strategies with your team
• Collaborating closely with sales and operational teams to ensure smooth handoffs of new customers and delivery of additional services, while aligning goals and priorities with leadership

What We're Looking For

• Proven experience in B2B account management or sales, ideally in an agency or professional services environment
• Demonstrated track record of expanding existing customer relationships through successful upsells, cross-sells, and long-term retention
• Leadership experience or concrete experience building and developing a team
• Ability to provide strategic customer consultation, understand client needs, and translate recommendations into compelling proposals; comfortable leading negotiations and closing deals yourself
• Structured approach to working with CRM systems, pipeline management, and revenue metrics to set clear priorities for yourself and your team
• Clear communicator who addresses collaboration challenges early and can commit to a full-time role
• German language proficiency required for this Berlin-based opportunity

How We Work with You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and ensure alignment with the role. Qualified candidates are then submitted to our client for consideration. Please do not attempt to contact the client directly, as all communication is coordinated through our recruitment process.

Pay

This role offers 100% remote work with flexible work arrangements. The position includes performance-based compensation components and professional development opportunities. Compensation details will be discussed during the screening process.

Get A Job.ai is an equal opportunity recruiter. We welcome applications from all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.