- Company: Get A Job.ai
- Location: London
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
We are representing a confidential fintech client seeking a Customer Support Specialist fluent in German to serve their DACH market. This London-based role sits at the intersection of enterprise software support and AI-enabled customer success, delivering white-glove service to German-speaking finance teams.
Our client operates in a fast-growing sector where customer experience is a competitive differentiator. You'll be the trusted voice for users navigating complex finance operations, working alongside senior support colleagues and account management to drive activation and retention.
Responsibilities
- Respond to customer queries in German and English via email and chat with accuracy and speed
- Join customer meetings to troubleshoot technical issues in real-time
- Analyze and document product malfunctions for internal escalation
- Proactively identify and resolve customer issues before they escalate
- Follow up systematically to ensure full resolution of technical concerns
- Guide customers through feature adoption and optimization
- Collect and share customer feedback with account management, product, and sales teams
- Collaborate with learning teams to maintain accurate help center documentation
- Maintain ongoing communication with external stakeholders and partners
- Support account management on customer activation and retention initiatives
- Deliver exceptional service that builds long-term trust
What We're Looking For
Must Have:
- Minimum 2 years of customer support experience
- B2B SaaS customer support background
- Native or fluent German and English (spoken and written)
- Hands-on experience with ticketing systems such as Intercom, Zendesk, or similar platforms
- Excellent communication and problem-solving capabilities
- Ability to work both independently and collaboratively
- Proactive mindset with strong attention to detail
- Genuine enthusiasm for AI-first workflows and tools
- Comfort managing multiple concurrent customer conversations
Nice to Have:
- Background in finance, accounting, or fintech environments
- Familiarity with ERP or accounting software
How We Work With You
When you apply through Get A Job.ai, our talent team will review your profile and conduct an initial screening call. If there's a strong match, we'll submit your candidacy to our client and guide you through their interview process. Please do not contact the client directly—all communication flows through our recruiting team to ensure a smooth, professional experience.
Pay
Compensation details will be discussed during the screening process based on experience and the client's approved range.
Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We encourage applications from candidates of all backgrounds and experiences.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Explore Get A Job.ai online
Working in London, UK
Weather right now in London, UK: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
London is the capital and largest city of England and the United Kingdom, with a population of 9.1 million people in 2024. Its wider metropolitan area is the largest in Western Europe, with a population of 15.4 million. London stands on the River Thames in southeast England, at the head of a 50-mile (80 km) tidal estuary down to the North Sea, and has been a major settlement for nearly 2,000 years. Its ancient core and financial centre, the City of London, was founded by the Romans as Londinium and has retained its medieval boundaries. The City of Westminster, to the west of the City of London
England is a country that is part of the United Kingdom. It is located on the island of Great Britain, of which it covers about 62%, and more than 100 smaller adjacent islands. England shares a land border with Scotland to the north and another land border with Wales to the west, and is surrounded by the North Sea to the east, the English Channel to the south, the Celtic Sea to the south-west, and
Nearby green space: 12 parks within 1.5km — closest is Whitehall Garden (364m). via OpenStreetMap
Nearest public transit: Charing Cross (station, 41m). via OpenStreetMap
- Elevation 18m (59 ft)
Source: Wikipedia (state)
About this role & career path
Traits that fit this role
- Attention to Detail
- Dependability
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
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- The Great Coding Reset: How AI is changing software engineering - Business Insider
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Computer & Mathematical occupations earn a national median of $98,769 — via US Census ACS / Data USA
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Support Specialist (DACH – German speaking)
- Employer Get A Job.ai
- Location London
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 15, 2026
- Apply by October 15, 2026
- Overview Full job description on this page (381 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Support Specialist
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
Limited public data for this employer
We only show facts we can ground in public sources (Wikidata, O*NET, news/discussion links, or this listing). We do not invent Glassdoor-style ratings, salaries, or testimonials when data is thin. Use the listing facts, occupation context, and related openings below while we continue researching.
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Occupation family: Customer Support Specialist
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