Senior Account Manager

About This Opportunity

Our talent team at Get A Job.ai is representing a leading global production organisation in their search for a Senior Account Manager to join their London operations. This is a hybrid role working with a major retail client, delivering high-quality digital content and activation campaigns across multiple channels.

You'll be embedded within the client's Activation team, working onsite in Watford 2-3 times per week, with occasional visits to the production office in London. This is a pivotal role where you'll manage digital projects from brief through to delivery, coordinating between creative teams, stakeholders, and agencies.

Responsibilities

As Senior Account Manager, you will:

• Manage digital media projects including web, email, and paid media campaigns from briefing to final delivery
• Coordinate between multiple stakeholders including the client's in-house creative team, internal production teams, and third-party partners
• Prepare client proposals, present creative work, and deliver materials to the highest standard
• Provide weekly status reports, agendas, and detailed contact reports following client meetings
• Manage timelines using project management tools (Workfront and Trello) and ensure adherence to SLAs and KPIs
• Monitor workflows, identify areas for improvement, and make recommendations to optimise processes
• Conduct quality control on all materials before client delivery, ensuring technical specs and schedules are correct
• Build strong day-to-day relationships with all client and agency stakeholders
• Escalate issues appropriately and recommend solutions to ensure timely project completion
• Mentor team members and provide administrative support as required

What We're Looking For

Our client needs someone with:

• Experience working in creative, branding, social, digital or print production environments
• Proven experience managing and servicing multi-market accounts in the retail space
• Strong time management and prioritisation skills in fast-paced environments
• Experience with creative adaptation briefs
• Excellent attention to detail and quality control capabilities
• Strong interpersonal and proactive communication skills
• Fluent oral and written English (additional languages desirable)
• High proficiency with Microsoft Office (Word, Excel, PowerPoint)
• Strong numeracy skills and ability to work with budgets and timelines
• Basic understanding of digital media including web, email, and paid media channels
• Quick learner with various software platforms and project management tools
• Can-do attitude with ability to work effectively under pressure
• Team player mindset with mentoring capabilities

How We Work With You

When you apply through Get A Job.ai, our recruitment team will review your application and arrange an initial screening conversation. We'll discuss your experience, career goals, and the specifics of this opportunity. If there's a strong match, we'll submit your profile to our client for consideration and guide you through their interview process.

Please apply exclusively through Get A Job.ai. Do not attempt to contact the client directly, as this may disqualify your application.

Pay

Compensation details will be discussed during the screening process with our recruitment team.

Equal Opportunity: Get A Job.ai is committed to inclusive recruitment practices. We welcome applications from candidates of all backgrounds and will consider all qualified applicants without regard to protected characteristics.