(English C1) Customer Support Consultant, SaaS

About This Opportunity

We are representing a confidential SaaS organization seeking an experienced Customer Support Consultant to join their team. This fully remote position is based in Brazil and offers the opportunity to work with cutting-edge technology solutions while delivering exceptional customer experiences in a multicultural environment.

Our talent team at Get A Job.ai is partnering with this client to identify professionals who excel at technical troubleshooting and customer-focused support. If you're passionate about solving problems and ensuring customer satisfaction, we'd like to hear from you.

Responsibilities

• Deliver outstanding customer support via email and phone channels
• Assist customers with product-related questions, technical troubleshooting, and solution-oriented support
• Respond to customer email inquiries in accordance with established service level agreements
• Manage open support cases, ensuring unresolved issues are actively tracked and updated
• Escalate complex or high-priority issues to the appropriate team when needed
• Proactively communicate status updates to customers and internal stakeholders, ensuring transparency and timely follow-through

What We're Looking For

Required Qualifications:

• Excellent English skills at C1 level for both spoken and written communication
• At least 6 months of experience in a customer support role
• Previous experience in customer support for a SaaS or cybersecurity company
• Computer science knowledge
• Experience performing effectively in a fast-paced, high-volume environment
• Strong troubleshooting and problem-solving skills
• A sense of urgency and the ability to manage tasks through to completion
• The ability to communicate clearly, professionally, and empathetically with customers
• Strong stakeholder management skills, with the ability to work effectively across teams and customer groups
• A customer-focused mindset with a commitment to delivering a positive support experience
• Basic computer skills and ability to work with CRM systems and support tools
• Commitment to delivering high-quality customer service and meeting performance targets
• Personal laptop or computer (at least 8GB of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Preferred Qualifications:

• Strong technical aptitude and the ability to quickly learn and adapt to new software and systems
• Experience using ticketing systems such as Zendesk or similar support platforms

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and qualifications. If there's a strong match, we will submit your profile to our client for consideration. Please do not attempt to contact the client directly, as all communication must flow through our team to ensure a professional process.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Employment Opportunity: Get A Job.ai is committed to equal opportunity employment and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.