Director, Account Management

About This Opportunity

We are representing a confidential SaaS organization in their search for a Director, Account Management. This is a strategic leadership role responsible for driving retention, expansion, and customer success outcomes across an established client portfolio. Reporting to the COO, you'll bridge operational execution with strategic vision while managing a high-performing team of Account Managers.

This position sits at the center of the post-sale revenue engine, owning quarterly Net Revenue Retention (NRR) and Gross Renewal targets while operationalizing scalable commercial motions. The ideal candidate balances high-level strategic analysis and cross-functional alignment with hands-on team coaching, proactive risk management, and process improvement.

Location: United States (Remote)

Note: Our client is unable to offer work sponsorship for this role.

Responsibilities

Revenue Ownership & Portfolio Performance

• Own and deliver expansion and renewal revenue targets across the managed portfolio
• Drive strong Net Revenue Retention (NRR) and Gross Renewal Rates (GRR) through disciplined forecasting and pipeline reviews
• Lead strategy and provide executive involvement on high-value, complex, or at-risk accounts
• Oversee commercial responses to complex events such as M&A, organizational changes, and budget shifts
• Partner with leadership on pricing strategy, packaging, and expansion plays

Leadership & Team Development

• Lead, mentor, and develop a high-performing team, fostering accountability and collaboration
• Establish clear performance expectations and regular evaluation rhythms
• Provide targeted coaching on renewal strategy, negotiation, multi-threading, and expansion identification
• Facilitate ongoing training programs around account maintenance, upselling, cross-selling, and competitive positioning

Client Relationship Management & Strategic Account Planning

• Oversee management of key client relationships, ensuring deep understanding of business goals and growth opportunities
• Serve as an executive sponsor for critical accounts and senior escalation point for complex issues
• Guide the team in developing and executing data-driven strategic account plans
• Partner with cross-functional teams to uncover additional revenue opportunities
• Represent the company at client meetings and industry events

Process Optimization & Operational Excellence

• Implement systems to proactively monitor customer health and relationship value
• Standardize and scale repeatable processes for account planning, renewals, and escalations
• Build churn-risk detection frameworks to identify early warning indicators
• Partner with Finance, Legal, and Sales Ops to ensure contract and pricing alignment
• Maintain rigorous CRM hygiene in Salesforce and ensure forecast accuracy

Cross-Functional Collaboration

• Act as primary liaison between Account Management and internal stakeholders
• Partner with Sales, Customer Success, Operations, and Product teams for seamless customer experience
• Share customer insights and competitive intelligence to influence product roadmaps and go-to-market strategies

What We're Looking For

• 8+ years of experience in customer-facing SaaS or technology roles (Account Management, Customer Success, Expansion Sales, or Client Services)
• 4+ years of people management experience leading commercial post-sales teams, including managing senior individual contributors or team leads
• Proven success owning multi-million-dollar renewal and expansion revenue targets with a track record of driving strong NRR
• Strong ability to assess customer health, usage trends, renewal risk signals, and expansion opportunities
• Experience navigating complex commercial events, competitive pressure, and high-value negotiations
• Proficiency in Salesforce or similar CRM platforms and sales execution tools
• Strategic mindset balanced with hands-on execution capability
• Excellent coaching, mentoring, and team development skills

We value diversity and encourage all qualified candidates to apply, even if you don't meet every qualification listed. Your unique perspective and experience may be exactly what we're seeking.

How We Work With You

When you apply through Get A Job.ai, our experienced recruiting team will:

• Review your application and conduct an initial screening conversation
• Provide detailed information about our client and the opportunity
• Prepare and submit your profile to the hiring organization
• Guide you through each stage of the interview process

Important: Please apply exclusively through Get A Job.ai. Do not contact the client directly, as we manage all candidate communications and submissions for this confidential search.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Employment Opportunity: Get A Job.ai is committed to creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and encourage applications from candidates of all backgrounds. All qualified applicants will receive consideration without regard to race, color, religion, national origin, age, sex, gender identity, sexual orientation, marital status, veteran status, disability, or any other characteristic protected by law.