Support Specialist

About This Opportunity

Our talent team is representing a confidential data services organization in their search for a Support Specialist. This entry-level support role focuses on assisting financial institutions and government agencies with asset verification systems used to determine eligibility for publicly funded programs. You'll provide training, troubleshoot issues, and help maintain strong relationships with program participants.

Location: United States (remote)
Schedule: 12:30 PM to 9:00 PM Central Time
Employment Type: Full-time

Responsibilities

• Provide operational support to financial institutions, field offices, and agencies participating in asset verification programs
• Train financial institution personnel on web-based applications and supporting procedures
• Respond to phone and email inquiries and document resolutions in appropriate systems and databases
• Process financial institution registrations, including additions, changes, deletions, and user account updates
• Support achievement of contracted service level agreements, including network coverage and response-time goals
• Assist with evaluating existing procedures and identifying operational efficiencies
• Maintain and update procedural documentation and reports
• Contact financial institutions regarding outstanding and overdue requests
• Assist institutions with conversion to more automated processing methods
• Identify, resolve, and report operational errors
• Occasionally work company-observed holidays such as the day after Thanksgiving, Christmas Eve, the day after Christmas, and New Year's Eve

What We're Looking For

• High school diploma required; college degree preferred
• Proficiency with Microsoft Excel, Word, and Outlook
• Ability to obtain SSA Security Clearance as a condition of employment and continued employment
• Ability to manage multiple priorities simultaneously, including customer support, issue resolution, participant outreach, and training activities
• Strong attention to detail and commitment to delivering high-quality work
• Excellent verbal and written communication skills
• Ability to work effectively under pressure and meet established deadlines

How We Work with You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and ensure alignment with the role requirements. Qualified candidates will then be submitted to our client for consideration. Please do not attempt to contact the client directly, as all communication must flow through our talent team to ensure a smooth process.

Equal Employment Opportunity

Get A Job.ai is committed to providing equal employment opportunities. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.