Service Desk Specialist I

Join Pros as a Service Desk Specialist I at our USA TX Houston Office, providing essential technical support to keep our organization running smoothly. This full-time position offers an excellent opportunity to launch your IT support career while working directly with end users and internal technical teams.

Position Summary

As a Service Desk Specialist I at Pros in Houston, Texas, you'll be the frontline technical support resource for our end users. You'll manage incoming requests efficiently, troubleshoot common technical problems, and build positive relationships with the people you support. This role combines hands-on technical skills with strong customer service, making it ideal for someone who is detail-oriented and genuinely enjoys solving problems for others.

Core Duties

• Respond to incoming user support requests via ticketing system and other communication channels
• Troubleshoot and resolve hardware, software, and connectivity issues for end users
• Install, configure, and update software applications on standard workstations
• Manage user accounts, password resets, access permissions, and authentication systems
• Provide remote desktop support and on-site assistance as needed
• Document all issues, resolutions, and workarounds in the support ticketing system
• Escalate complex or recurring issues to senior technical staff with complete information
• Follow established IT processes, service level agreements, and company security policies
• Maintain working knowledge of networking, email systems, and enterprise applications

What You Bring

• High school diploma or equivalent; IT certification (CompTIA A+, Security+, or similar) preferred
• Solid foundational knowledge of Windows and/or macOS operating systems
• Familiarity with standard business software and productivity tools
• Strong communication skills and patience when assisting users with technical issues
• Ability to work through problems systematically and document findings clearly
• Reliable, professional approach to meeting response time goals and service standards
• Eagerness to learn new technologies and support organizational IT initiatives

About Pros

Pros is a Houston-based company seeking talented technical professionals who are committed to delivering excellent customer support. As a Service Desk Specialist I at Pros, you'll be part of a growing support team dedicated to helping our organization and users succeed. We value professional development and offer opportunities to build a meaningful career in IT support.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.