Senior Technical Customer Success Manager

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential technology client seeking a Senior Technical Customer Success Manager based in the United States. This is a remote opportunity with a fast-growing organization in the API infrastructure space.

You'll be joining a Customer Experience team responsible for enabling enterprise customers to leverage modern architecture patterns including APIs and microservices. This role sits at the intersection of technical expertise and customer relationship management, requiring someone who can both understand complex cloud-native environments and build scalable engagement strategies.

Responsibilities

• Coach customers throughout their lifecycle while collaborating with Customer Experience teams to drive successful outcomes
• Define best practices for adoption plans and post-sales engagement strategies
• Partner with Sales and Product teams to maximize customer value realization
• Innovate tooling and processes to improve team efficiency and customer experience
• Manage a portfolio of commercial customers, identifying patterns that can be addressed through automation and modern engagement techniques
• Work on cutting-edge customer projects involving cloud-native technologies
• Develop deep product knowledge and apply it to real-world customer use cases
• Represent the voice of the customer internally across multiple teams

What We're Looking For

• Builder's mentality with a passion for solving complex problems that improve customer and company outcomes
• Self-starter with strong organizational skills and the ability to drive customer success independently
• Solid understanding of complex technology environments and cloud-native architectures
• Strong self-awareness and excellent communication skills across technical and business audiences
• Prior experience in a similar role within SaaS, Open Source, or Infrastructure software companies preferred
• Working knowledge of containerization, Kubernetes, and microservices architectures
• Foundational understanding of API Management (APIM) concepts
• Understanding of DevOps principles, CI/CD pipelines, and Cloud Computing IaaS
• Ability to identify growth opportunities within customer accounts
• Experience managing customer portfolios and leveraging self-service technologies

How We Work With You

When you apply through Get A Job.ai, one of our recruiters will screen your background and qualifications. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the client directly—all communication will flow through our team to ensure a smooth process for everyone involved.

Pay

Pay via Get A Job.ai: $120,000 - $160,000 USD annually.

Get A Job.ai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates we represent.