Customer Service Representative

Join Wasteconnections as a Customer Service Representative at our 6034-Clarksville Main Yard location, where you'll deliver exceptional support to our customers while working full time in a dynamic team environment.

Position Summary

As a Customer Service Representative at Wasteconnections, you'll be the primary point of contact for customers seeking assistance with waste management services. In this full-time position at our Clarksville Main Yard facility, you'll handle inquiries, process requests, resolve concerns, and provide information about our services with professionalism and efficiency. This role is essential to maintaining strong customer relationships and supporting Wasteconnections' reputation for reliable service.

What You'll Do

• Respond to customer inquiries via phone, email, and other communication channels
• Process service requests, account changes, and billing adjustments
• Troubleshoot and resolve customer concerns and complaints promptly
• Provide accurate information about waste management services and account details
• Document interactions and maintain detailed customer records
• Coordinate with other departments to ensure customer issues are fully resolved
• Meet performance targets for response time and customer satisfaction

Skills & Qualifications

• Strong communication skills, both written and verbal
• Ability to handle multiple customer interactions simultaneously
• Problem-solving mindset with a customer-first approach
• Proficiency with computers and customer service software
• Organizational skills and attention to detail
• Ability to remain calm and professional under pressure
• High school diploma or equivalent preferred
• Previous customer service experience is a plus

Working at Wasteconnections

Wasteconnections is a leading waste management company dedicated to providing dependable service to communities across North America. At our Clarksville Main Yard, you'll work with a team committed to operational excellence and customer satisfaction. We foster a collaborative workplace where your contributions directly impact our customers' experiences and the success of our operations.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.