- Company: Get A Job.ai
- Location: India
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
We are representing a confidential healthcare organization seeking a NICE CXOne Support Developer to join their TechOps team in India. Our client operates contact center environments across cloud and on-premises platforms, delivering critical communications infrastructure that supports patient care and operational excellence.
This is a Level 3 production support role focused on maintaining platform stability, managing incidents, and driving continuous operational improvements across ACD, IVR, digital channels, and cloud integrations.
Responsibilities
- Provide L3 production support for NICE CXone environments
- Monitor and resolve production incidents, outages, and service requests
- Perform root cause analysis (RCA) and implement preventive solutions
- Support ACD, IVR, call routing, agent desktop, and digital channels
- Monitor platform health using Splunk, Zabbix, CloudWatch, or Datadog
- Support deployments, releases, and production changes
- Troubleshoot APIs, CRM integrations, telephony systems, and cloud services
- Create troubleshooting guides and maintain operational documentation
- Collaborate with development, infrastructure, and business teams on issue resolution
- Drive automation and continuous operational improvements
What We're Looking For
Required Qualifications:
- 7+ years of experience supporting NICE CXone/NICE inContact platforms
- 4+ years of L3 production support experience
- Strong knowledge of ACD, IVR, routing, Studio, reporting, and dashboards
- Experience with call routing, SIP, CRM systems, chat, and contact center technologies
- Hands-on experience with monitoring tools: Splunk, Zabbix, CloudWatch, or Datadog
- Experience with AWS, Azure, or GCP cloud environments
- Knowledge of REST APIs and cloud integrations
- Strong troubleshooting and incident management skills
- Experience with Agile methodologies, ITIL, and change management processes
- Excellent communication and documentation skills
Preferred Qualifications:
- NICE CXone certifications
- AWS or Azure cloud certifications
- Experience with Amazon Connect or other CCaaS platforms
- Knowledge of Python, PowerShell, or Bash scripting
- Experience with ServiceNow and Jira
- Familiarity with AI productivity tools such as GitHub Copilot or ChatGPT
How We Work With You
Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your experience and career goals. Qualified candidates are then submitted to our client for consideration. Please do not contact the employer directly—all communication flows through our recruiting team to ensure a smooth, professional process.
Pay
Compensation details will be discussed during the screening process based on experience and qualifications.
Equal Employment Opportunity: Get A Job.ai is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Explore Get A Job.ai online
Working in India
India, officially the Republic of India, is a country in South Asia. It is the seventh-largest country by area, the most populous country in the world and, since its independence in 1947, the world's most populous democracy. Bounded by the Indian Ocean on the south, the Arabian Sea on the southwest, and the Bay of Bengal on the southeast, it shares land borders with Pakistan to the west; China, Nepal and Bhutan to the north; Bangladesh and Myanmar to the east. In the Indian Ocean, India is near Sri Lanka and the Maldives. Its Andaman and Nicobar Islands share a maritime border with Myanmar, Th
🇮🇳 Relocation safety for India: High Risk — via Warnely, CC BY 4.0
National unemployment rate in India: 4.2% — via World Bank
GDP per capita in India: $2,702 — via World Bank
Consumer price inflation in India: 2.4% (annual) — via World Bank
Real GDP growth in India: 7.6% (annual) — via World Bank
Average hours worked per week in India: 56.2 — via ILOSTAT
Mean monthly earnings in India: $256 — via ILOSTAT
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role NICE CXOne Support Developer
- Employer Get A Job.ai
- Location India
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 10, 2026
- Apply by October 10, 2026
- Country India
- Overview Full job description on this page (405 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Limited public data for this employer
We only show facts we can ground in public sources (Wikidata, O*NET, news/discussion links, or this listing). We do not invent Glassdoor-style ratings, salaries, or testimonials when data is thin. Use the listing facts, occupation context, and related openings below while we continue researching.
Explore related openings
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Set a job alert so new matches reach you first
- Upload your resume to apply faster
Hiring instead? Post a job and reach candidates searching right now.