Application Support Specialist

About This Opportunity

We are representing a confidential SaaS organization that builds B2B software products focused on decision-making and operational efficiency. They are seeking an Application Support Specialist to join their remote team and serve as a critical bridge between customers, internal users, and the engineering organization.

In this role, you will investigate application issues, troubleshoot product functionality, document solutions, and escalate complex problems to technical teams. This is an excellent opportunity for someone who enjoys solving software-related problems and working directly with users, without needing to be a developer yourself.

Responsibilities

• Provide application support to customers and internal users
• Investigate and troubleshoot issues related to the company's software products
• Reproduce reported issues and identify potential root causes
• Guide users through product features, workflows, and basic troubleshooting steps
• Review application behavior, error messages, and relevant data during investigations
• Document reported problems, troubleshooting steps, and resolutions thoroughly
• Escalate complex or technical issues to Engineering or Product teams appropriately
• Follow up on escalated issues and communicate updates to affected users
• Identify recurring application issues and suggest process or product improvements
• Help maintain internal knowledge bases, support documentation, and troubleshooting guides
• Assist with testing product fixes and updates from a support perspective

What We're Looking For

Required qualifications:

• 1+ years of experience in application support, technical support, customer support, or a similar role
• Strong troubleshooting and problem-solving skills
• Comfortable learning and supporting software applications
• Ability to explain technical information clearly to non-technical users
• Strong attention to detail and consistent follow-through
• Excellent written and verbal English communication skills
• Ability to investigate issues independently and recognize when escalation is needed
• Comfortable working in a remote environment

Preferred qualifications:

• Experience supporting B2B SaaS products
• Familiarity with support tools such as Jira, Zendesk, Intercom, or similar platforms
• Basic SQL or database knowledge
• Familiarity with APIs, integrations, or web applications
• Experience working with browser-based software
• Experience creating technical documentation or knowledge-base articles
• Familiarity with Agile or Scrum environments

How We Work With You

When you apply through Get A Job.ai, our talent team will review your application and reach out to qualified candidates for an initial screening conversation. We'll discuss your background, the role requirements, and answer your questions about the opportunity.

If there's a strong mutual fit, we will submit your profile to our client for consideration. The client's hiring process typically includes an introductory conversation, a practical discussion about the role, conversations with the team and manager, and then an offer stage. They aim to keep the process focused and respectful of your time.

Important: Please apply only through Get A Job.ai. Do not attempt to contact the client directly, as we are managing this search exclusively.

Pay

Pay via Get A Job.ai: $52,000–$68,000 USD annually, depending on experience, qualifications, and overall fit for the role.

The client offers a remote-first working environment, professional development opportunities, and a comprehensive benefits package. Full details will be discussed during the interview process.

Location: Remote (United States)

Equal Opportunity: Get A Job.ai is an equal opportunity recruiter. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.