- Company: Get A Job.ai
- Location: Mexico
- Salary: Pay not listed
- Work type: Remote
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
We are representing a confidential communications platform provider seeking a Technical Support Engineer – Voice & Video API in Mexico. Our client empowers global organizations to build custom omnichannel communications experiences using real-time voice, video, and messaging technologies.
This role is critical to delivering world-class technical support to developers and businesses integrating advanced communications APIs and SDKs. You'll troubleshoot complex technical issues, build strong customer relationships, and contribute to a knowledge-driven support culture.
Responsibilities
- Investigate, troubleshoot, diagnose, and resolve technical issues related to customer API and SDK implementations
- Provide exceptional technical support to strategic customers integrating real-time communication solutions
- Communicate effectively (both verbal and written) with customers and internal stakeholders across technical and non-technical audiences
- Contribute to internal and external knowledge bases to improve team efficiency and customer self-service
- Collaborate with engineering teams to identify bugs and escalate issues requiring deeper investigation
- Demonstrate problem-solving skills, natural curiosity, and the ability to learn new technologies rapidly
What We're Looking For
Required:
- Bachelor's degree in Computer Science or equivalent experience
- At least 5 years of experience in technical support, customer success, or technical account management within telecommunications or SaaS sectors
- Hands-on experience supporting or implementing voice and/or video APIs or SDKs
- Strong knowledge of IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, and WebSocket
- Familiarity with voice technologies such as VoiceXML, CCXML, or WebRTC
- Experience with voice software platforms (e.g., Asterisk, Freeswitch, Kamailio)
- Capability to troubleshoot both client-side and server-side code
- Proficiency utilizing support ticketing systems with advanced AI features and virtual agents to streamline workflows and improve resolution efficiency
Preferred:
- Experience with programming languages such as PHP, Python, Ruby, or Node.js
- JavaScript, iOS, or Android development experience
- Experience building applications using mobile or web frameworks
- Conceptual understanding of software design principles
How We Work With You
When you apply through Get A Job.ai, our recruiting team will review your background and schedule an initial screening call. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the client directly—we manage the entire interview coordination process on your behalf to ensure the best experience for both you and the hiring team.
Our client offers comprehensive benefits including medical insurance, group life insurance, meal benefits, volunteer time off, employee care programs, and additional perks that will be discussed during the interview process.
Pay
Compensation details will be discussed with qualified candidates based on experience and location.
Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We encourage applications from candidates of all backgrounds and experiences. You don't need to meet every single qualification—if you're passionate about this role and believe you can make an impact, we want to hear from you.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Explore Get A Job.ai online
Working in Mexico
Mexico, officially the United Mexican States, is a country in North America. It is the northernmost country in Latin America and borders the United States of America to the north, and Guatemala and Belize to the southeast; while having maritime boundaries with the Pacific Ocean to the west, the Caribbean Sea to the southeast, and the Gulf of Mexico to the east. Mexico covers 1,972,550 km2, and is the thirteenth-largest country in the world by land area. With a population exceeding 134 million as of 2026, Mexico is the tenth-most populous country in the world and is home to the largest number o
🇲🇽 Relocation safety for Mexico: Exercise Increased Caution — via Warnely, CC BY 4.0
National unemployment rate in Mexico: 2.7% — via World Bank
GDP per capita in Mexico: $13,889 — via World Bank
Consumer price inflation in Mexico: 3.8% (annual) — via World Bank
Real GDP growth in Mexico: 0.6% (annual) — via World Bank
Average hours worked per year in Mexico: 2,205 — via OECD
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Technical Support Engineer – Voice & Video API
- Employer Get A Job.ai
- Location Mexico · Remote-friendly
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 9, 2026
- Apply by October 9, 2026
- Country Mexico
- Overview Full job description on this page (460 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Limited public data for this employer
We only show facts we can ground in public sources (Wikidata, O*NET, news/discussion links, or this listing). We do not invent Glassdoor-style ratings, salaries, or testimonials when data is thin. Use the listing facts, occupation context, and related openings below while we continue researching.
Explore related openings
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Set a job alert so new matches reach you first
- Upload your resume to apply faster
Hiring instead? Post a job and reach candidates searching right now.