- Company: Get A Job.ai
- Location: India
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
Our talent team is representing a confidential technology organization seeking a Systems Engineer to join their global support operations. This is a client-facing, operationally critical role supporting enterprise application infrastructure in a 24×7 environment. You'll serve as a technical bridge between clients and internal teams, driving incident resolution and delivering exceptional service across rotational shifts.
Responsibilities
- Provide Level 2 support for application and infrastructure incidents in a 24×7 operational environment across rotational shifts
- Analyze and troubleshoot complex application, database, and infrastructure performance issues through to resolution
- Serve as primary technical point of contact for clients — tracking issues, driving resolutions, and ensuring service continuity
- Collect and analyze application logs, escalating complex cases to development teams with comprehensive documentation
- Conduct service impact assessments and user experience reviews
- Prepare and deliver weekly and monthly client read-outs and progress presentations
- Maintain documentation of known issues, fixes, and technical procedures to ensure consistent resolution
- Convert recurring issues into proactive monitoring alerts and collaborate with operations to build sustainable workflows
- Participate in daily and weekly technical and leadership calls with timely status updates
- Provide technical guidance to customers, building their capabilities and confidence
What We're Looking For
Required Experience & Skills:
- 3+ years in proactive support and infrastructure/application monitoring roles
- Experience with Global Command Center, Service Desk, or Frontline Monitoring operations
- Strong hands-on experience with Windows Server environments,.NET application support, IIS, worker processes, Web.config, and Event Logs
- Intermediate SQL skills including SQL Jobs, queries, blocking scenarios, and Always On configuration
- Proficiency with Application/Infrastructure Monitoring tools and solutions
- Experience with ITSM platforms such as ServiceNow or equivalent Service Desk tools
- Foundational networking knowledge and Azure Monitoring experience
- Ability to create data reports using Power BI, Excel pivot tables, and charts
- Strong written and verbal English communication skills; international support experience (US or Europe) preferred
- Basic understanding of ITIL framework (V3.0 Foundation certification is a plus)
Preferred Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field
- Relevant IT certifications
- Exposure to healthcare applications or patient care environments
- Practical Azure cloud experience
- Customer-first mindset with excellent interpersonal skills
How We Work With You
Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and confirm alignment with the role requirements. Qualified candidates are then submitted to our client for consideration. Please do not attempt to contact the client directly — all communication flows through our team to ensure a professional, coordinated process.
Pay
Compensation details will be discussed with qualified candidates during the screening process based on experience and qualifications.
Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and works with clients who value diversity and equal opportunity employment.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Explore Get A Job.ai online
Working in India
India, officially the Republic of India, is a country in South Asia. It is the seventh-largest country by area, the most populous country in the world and, since its independence in 1947, the world's most populous democracy. Bounded by the Indian Ocean on the south, the Arabian Sea on the southwest, and the Bay of Bengal on the southeast, it shares land borders with Pakistan to the west; China, Nepal and Bhutan to the north; Bangladesh and Myanmar to the east. In the Indian Ocean, India is near Sri Lanka and the Maldives. Its Andaman and Nicobar Islands share a maritime border with Myanmar, Th
🇮🇳 Relocation safety for India: High Risk — via Warnely, CC BY 4.0
National unemployment rate in India: 4.2% — via World Bank
GDP per capita in India: $2,702 — via World Bank
Consumer price inflation in India: 2.4% (annual) — via World Bank
Real GDP growth in India: 7.6% (annual) — via World Bank
Average hours worked per week in India: 56.2 — via ILOSTAT
Mean monthly earnings in India: $256 — via ILOSTAT
About this role & career path
Traits that fit this role
- Innovation
- Achievement Orientation
- Intellectual Curiosity
- Attention to Detail
- Dependability
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 4: Considerable Preparation Needed. Most of these occupations require a four-year bachelor's degree, but some do not. — via O*NET
Industry news
- India to contribute 13 percent of the Asia Pacific financial services industry growth as regional economic value heads towards US$4.8 trillion by 2035: Deloitte report - Deloitte
- Troutman Pepper Locke Weekly Consumer Financial Services Newsletter – September 1, 2026 - Consumer Financial Services Law Monitor
- Google Cloud Launches Gemini Enterprise for Financial Services - googlecloudpresscorner.com
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Business & Financial Operations occupations earn a national median of $76,859 — via US Census ACS / Data USA
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Systems Engineer
- Employer Get A Job.ai
- Location India
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 8, 2026
- Apply by October 8, 2026
- Country India
- Overview Full job description on this page (448 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Systems Engineer
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Propose logistics solutions for customers.
- Develop logistic metrics, internal analysis tools, or key performance indicators for business units.
- Conduct logistics studies or analyses, such as time studies, zero-base analyses, rate analyses, network analyses, flow-path analyses, or supply chain analyses.
- Identify cost-reduction or process-improvement logistic opportunities.
- Review contractual commitments, customer specifications, or related information to determine logistics or support requirements.
- Evaluate effectiveness of current or future logistical processes.
Limited public data for this employer
We only show facts we can ground in public sources (Wikidata, O*NET, news/discussion links, or this listing). We do not invent Glassdoor-style ratings, salaries, or testimonials when data is thin. Use the listing facts, occupation context, and related openings below while we continue researching.
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Occupation family: Systems Engineer
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