Community Web Manager

About This Opportunity

We are representing a confidential enterprise software client seeking a Community Web Manager to lead publishing operations and content management for a large-scale customer community platform. This platform serves thousands of users through forums, product hubs, events, learning resources, and peer-to-peer engagement experiences.

You will own the day-to-day publishing operations, platform configuration, and stakeholder coordination for this mission-critical digital property. This is a strategic role that combines hands-on web management with cross-functional collaboration and process improvement.

Responsibilities

• Execute and manage website updates across the community platform, including staging, QA, and production deployment
• Design, build, and deploy landing pages using platform templates (Khoros experience preferred)
• Manage page layouts, components, asset placement, and responsive design
• Oversee external community properties including YouTube channels, podcast publishing platforms, and video hosting services
• Configure site navigation, redirects, content placement, tagging, labels, permissions, and visibility settings
• Support role-based access controls and community governance requirements
• Build and maintain product hub experiences using established templates and content frameworks
• Coordinate content migrations, launches, and updates with business stakeholders
• Serve as primary point of contact for community publishing and content management requests
• Consult with product marketing, customer marketing, events, advocacy, and enablement teams on content strategy
• Train stakeholders on community tools, publishing processes, and governance standards
• Develop documentation, reference materials, and training resources to enable self-service publishing
• Partner with engineering, UX, and brand teams to improve workflows and ensure brand compliance

What We're Looking For

Required:

• 7+ years of experience in web publishing, web content management, digital operations, community management, or related field
• Experience working within a CMS, digital experience platform, or online community platform
• Strong understanding of content governance, publishing workflows, and quality assurance practices
• Experience managing multiple stakeholder requests and competing priorities
• Strong written and verbal communication skills
• Strong project management and organizational skills

Preferred:

• Experience managing publishing workflows in community platforms (Khoros, Gainsight, Higher Logic, etc.)
• Familiarity with HTML, CSS, JSON-based content configuration
• Experience with Adobe Experience Cloud (AEM, Adobe Target), Adobe Photoshop
• Knowledge of redirects, navigation management, and CMS administration
• Experience supporting enterprise-scale customer-facing digital properties
• Experience designing and delivering stakeholder training and enablement programs
• Experience utilizing AI tools to streamline publishing workflows and content optimization

How We Work With You

Get A Job.ai represents top talent to our client organizations. When you apply through our platform, a member of our recruiting team will review your profile and qualifications. Qualified candidates will be screened by our team before being submitted to the client for consideration. Please apply exclusively through Get A Job.ai—do not contact the client directly, as this may disqualify your application.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices. We consider all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, veteran status, or other protected categories.