Customer Support Representative

About This Opportunity

Our talent team is representing a confidential e-commerce organization seeking a Customer Support Representative to join their operations in the APAC region. This is a part-time remote role operating on EST shift hours, ideal for a detail-oriented professional with strong written communication skills and Zendesk expertise.

Responsibilities

• Respond promptly to customer inquiries via email, messaging platforms, website chat, and social media channels
• Manage and resolve customer issues through Zendesk ticketing system, ensuring accurate documentation of all communications
• Provide professional and empathetic support for product inquiries, order updates, troubleshooting, and general questions
• Collaborate with internal teams to resolve complex issues and escalate cases when appropriate
• Monitor and manage social media messages and comments with timely, on-brand responses
• Process returns, exchanges, and refunds in accordance with company policies
• Identify recurring customer pain points and recommend process improvements
• Maintain current knowledge of products and services to deliver accurate information

What We're Looking For

• 2-3 years of proven customer support experience using Zendesk as a ticketing system
• Excellent written communication skills with a professional and empathetic tone
• Ability to multitask across multiple communication channels simultaneously
• Strong problem-solving skills and meticulous attention to detail
• Familiarity with social media platforms and online chat systems
• Self-motivated with the ability to work independently in a remote environment
• Availability to work EST shift hours, including occasional weekends or holidays
• Experience in e-commerce or retail customer support is preferred

How We Work With You

Interested candidates should apply directly through Get A Job.ai. Our recruiting team will review your application and conduct an initial screening. Qualified candidates will then be submitted to our client for consideration. Please do not attempt to contact the client directly, as all communication must flow through Get A Job.ai to ensure a professional and organized hiring process.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Get A Job.ai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates in our recruitment process.