Account Manager

About This Opportunity

We are representing a confidential insurtech client in their search for an Account Manager to join their growing team. Our client is building innovative technology to transform claims management through AI and automation, and they need a strategic relationship owner who can drive customer success and long-term partnerships.

This is a remote position based in the United States, offering the opportunity to work with a venture-backed organization that is redefining how insurance claims are handled.

Responsibilities

As Account Manager, you will own the full customer relationship lifecycle for a portfolio of key accounts. Your responsibilities will include:

• Developing trust-based relationships with key stakeholders and serving as their strategic advisor
• Conducting regular business reviews (monthly and quarterly) to evaluate performance, share insights, and drive continuous improvement
• Acting as the voice of the customer internally, advocating for client needs across product, operations, and claims teams
• Identifying and driving opportunities for account expansion, renewals, and upsells in partnership with sales
• Proactively managing escalations, requests, and ongoing initiatives to ensure optimal outcomes
• Collaborating cross-functionally with claims, onboarding, product, and sales teams to ensure seamless delivery
• Using data and performance metrics to demonstrate value realization and identify risks
• Supporting smooth transitions from onboarding to ongoing engagement
• Surfacing friction points and championing process or product improvements

What We're Looking For

• 6+ years of experience in Customer Success, Account Management, or Customer Services, preferably in tech-enabled services, insurance technology, or B2B service delivery
• Proven track record running performance business reviews or executive business reviews with enterprise customers
• Strong ability to thrive in cross-functional environments and influence without authority
• Excellent organizational and project management skills with the ability to manage multiple accounts and priorities simultaneously
• Deep sense of accountability and ownership with a detail-oriented approach
• Passion for building strong customer partnerships and delivering measurable value
• Curiosity and creativity in problem-solving
• Enthusiasm for helping build a world-class customer success function
• Understanding of the P&C insurance industry and claims value chain is a plus

How We Work With You

Get A Job.ai specializes in connecting exceptional talent with innovative companies. When you apply through our platform:

• Our recruiting team will review your application and conduct an initial screening
• Qualified candidates will be prepared and submitted directly to our client
• We'll support you throughout the interview process and negotiations
• Please apply only through Get A Job.ai and do not contact the client directly

Benefits

Our client offers a comprehensive benefits package including:

• Generous health insurance with nationwide coverage, vision, and dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy
• Generous family leave policy after 8 months of continuous work
• Remote-first work environment
• Quality equipment including Apple laptop and large monitor

Pay

Compensation details will be discussed during the interview process based on experience and qualifications.

Equal Employment Opportunity: Get A Job.ai is committed to diversity and inclusion in our recruitment process. We welcome applicants from all backgrounds and encourage candidates of all experiences to apply.