Senior CRM Executive

About This Opportunity

We are representing a confidential travel technology client in their search for a Senior CRM Executive to join their London-based marketing team. This role offers the opportunity to own end-to-end campaign delivery and journey optimization across multiple channels, working at the intersection of marketing automation, customer data, and AI-assisted workflows.

You'll be responsible for building and maintaining sophisticated automated customer journeys, moving the organization away from manual campaign cycles toward scalable, data-driven lifecycle marketing. This is a hands-on role for someone who thrives on execution, process improvement, and cross-functional collaboration.

Responsibilities

• Build and maintain multi-channel automated customer journeys using branching logic, API triggers, and real-time data within Braze or similar platforms
• Identify manual bottlenecks and support implementation of AI-assisted workflows using automation tools (training provided)
• Execute rigorous QA processes to ensure campaign accuracy and consistency across deployments
• Provide hands-on campaign support to the wider marketing team, ensuring flawless execution from brief to launch
• Monitor campaign and journey performance using Looker, maintaining dashboards and surfacing actionable optimization insights
• Collaborate closely with Marketing, Product, and Engineering teams to deliver agreed workstreams and create frictionless customer experiences
• Use platform analytics to identify optimization opportunities and continuously improve delivery speed and accuracy

What We're Looking For

• A reliable operator who takes ownership of campaigns from brief through deployment with consistency and precision
• Ability to move rapidly from clear briefs to live campaigns while maintaining high quality standards
• Hands-on experience with Braze or similar marketing automation platforms, including Liquid logic, audience segmentation, and personalization
• Experience with Looker, Tableau, SQL, or BigQuery with confidence using data to monitor performance and inform decisions
• Comfort working with data models and propensity scores to support segmentation and measure campaign impact
• Natural curiosity and a bias toward process improvement, automation, and efficiency gains
• Strong collaboration skills across Marketing, Product, and Engineering functions with clear communication
• Experience flagging risks early and asking the right questions to ensure successful delivery

Desirable:

• Experience supporting CRM across multiple international markets, including localization, consent frameworks, and currency handling
• Familiarity with workflow automation tools like n8n or similar platforms
• Experience writing Liquid logic for content personalization
• Exposure to AI-assisted workflows or agentic tooling
• Background in travel, marketplace, or high-frequency transactional categories

How We Work With You

When you apply through Get A Job.ai, our talent team will review your profile and conduct an initial screening conversation. If there's a strong mutual fit, we'll submit your profile to our client for consideration. You'll then progress through their interview process, which typically includes a virtual interview with the hiring manager and a final-stage office presentation with stakeholders.

Please note: candidates should apply exclusively through Get A Job.ai and should not contact the client directly during the recruitment process.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Benefits from our client include: company pension contributions, individualized training budget, discounted travel for you and family/friends, 25 days annual leave plus 8 public holidays (increasing with tenure to 30 days), ability to buy and sell leave, cycle to work scheme, season ticket loan, and eye care vouchers.

Equal Opportunity

Get A Job.ai is committed to inclusive recruitment practices. We encourage applications from candidates of all backgrounds and experiences, and we work with clients who share our commitment to building diverse and effective teams.