Customer Service Representatives- Financial | On-Site Tulsa, OK

Sutherland is hiring full-time Customer Service Representatives for its Tulsa, OK office to support customers in the financial services sector. This is an on-site position where you'll be the voice of the company, handling customer inquiries, resolving issues, and delivering service that builds loyalty.

What This Role Involves

As a Customer Service Representative in Sutherland's Financial team, you'll work directly with customers to address their needs, answer questions about financial products and services, and resolve account-related issues. You'll be part of a team committed to delivering professional, efficient support while maintaining the highest standards of accuracy and compliance. This full-time on-site role in Tulsa, OK places you at the center of customer satisfaction, where your communication skills and attention to detail directly impact customer experience.

Your Responsibilities

• Respond to customer inquiries via phone, email, or other channels with professionalism and clarity
• Resolve customer account issues, troubleshoot problems, and escalate complex matters appropriately
• Process financial transactions and account requests accurately and efficiently
• Provide accurate information about financial products, services, and account details
• Document interactions and maintain detailed, organized customer records
• Comply with all regulatory requirements and company policies in financial services
• Build positive relationships with customers to support retention and satisfaction

Skills & Qualifications

• Strong verbal and written communication skills
• Proven ability to listen actively and understand customer needs
• Problem-solving mindset with composure under pressure
• Attention to detail and commitment to accuracy
• Ability to navigate multiple systems and tools simultaneously
• Customer service experience preferred
• Basic knowledge of financial services or willingness to develop expertise
• Professionalism and reliability for full-time, on-site work in Tulsa

Why Join Sutherland

Sutherland values its team members and offers a professional work environment where you can build a career in customer service. As an established organization with operations in Tulsa, OK, Sutherland provides full-time employment with the stability and structure of a recognized company serving the financial services industry.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.