- Company: Get A Job.ai
- Location: London
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
Responsibilities
We are representing a confidential SaaS organization seeking a Senior Customer Success Manager based in London. In this role, you will serve as a strategic partner to enterprise clients, guiding them through sophisticated commerce technology implementations and ensuring they achieve maximum value from their investment.
Your key responsibilities will include:
- Managing a portfolio of enterprise accounts, driving platform adoption, retention, and expansion through consultative engagement
- Leading Strategic Business Reviews to align technology capabilities with client business objectives and ROI metrics
- Translating complex technical features into clear business outcomes that resonate with C-suite stakeholders
- Collaborating with internal Product, Sales, and Support teams to deliver comprehensive solutions for enterprise clients
- Advocating for customer needs with Product Management, providing feedback that shapes product roadmap priorities
- Representing our client in webinars, case studies, and advisory groups to showcase customer success stories
- Contributing to global Customer Success frameworks and operational strategy development
- Mentoring team members and elevating collective practice standards across the organization
This is a hybrid role requiring three days per week in the London office, with travel up to 50% to support high-value client relationships.
What We're Looking For
The ideal candidate brings deep experience in high-touch technology environments, with the ability to bridge technical complexity and business strategy seamlessly.
Required qualifications:
- 5+ years of experience in Customer Success, pre-sales, or technical consulting within technology, ideally in e-commerce or retail sectors
- Strong technical understanding of API-first, headless, or modern commerce architectures
- Proven ability to engage C-suite executives as a trusted strategic advisor
- Track record of managing complex enterprise accounts independently while driving expansion and retention
- Exceptional communication skills with the ability to translate technical concepts into business value
- Experience working in fast-paced, international technology environments
- Comfortable with regular travel to build and maintain client relationships
- Structured, agile approach to account management across cross-functional teams
Nice to have:
- Additional European language skills
How We Work With You
When you apply through Get A Job.ai, our talent team will review your background and conduct an initial screening to understand your experience and career goals. If there's a strong match, we'll submit your profile to our client for consideration. Throughout the interview process, we'll provide guidance and support to help you succeed.
Please note: all applications must come through Get A Job.ai. Do not contact the client directly, as this may disqualify your candidacy.
Pay
Compensation details will be discussed during the screening process based on your experience and qualifications.
Equal Opportunity
Get A Job.ai is committed to fostering an inclusive recruitment process. We welcome candidates of all backgrounds and work to ensure every applicant receives fair consideration.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Terms used in this posting
- hybrid
- A work arrangement combining both in-office and remote/at-home work, typically on a set schedule.
Explore Get A Job.ai online
Working in London, UK
Weather right now in London, UK: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
London is the capital and largest city of England and the United Kingdom, with a population of 9.1 million people in 2024. Its wider metropolitan area is the largest in Western Europe, with a population of 15.4 million. London stands on the River Thames in southeast England, at the head of a 50-mile (80 km) tidal estuary down to the North Sea, and has been a major settlement for nearly 2,000 years. Its ancient core and financial centre, the City of London, was founded by the Romans as Londinium and has retained its medieval boundaries. The City of Westminster, to the west of the City of London
England is a country that is part of the United Kingdom. It is located on the island of Great Britain, of which it covers about 62%, and more than 100 smaller adjacent islands. England shares a land border with Scotland to the north and another land border with Wales to the west, and is surrounded by the North Sea to the east, the English Channel to the south, the Celtic Sea to the south-west, and
Nearby green space: 12 parks within 1.5km — closest is Whitehall Garden (364m). via OpenStreetMap
Nearest public transit: Charing Cross (station, 41m). via OpenStreetMap
- Elevation 18m (59 ft)
Source: Wikipedia (state)
About this role & career path
Traits that fit this role
- Leadership Orientation
- Self-Control
- Social Orientation
- Cooperation
- Attention to Detail
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Office & Administrative Support occupations earn a national median of $39,669 — via US Census ACS / Data USA
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Senior Customer Success Manager
- Employer Get A Job.ai
- Location London
- Type Full Time
- Pay (from listing) Pay not listed
- Posted August 31, 2026
- Apply by September 30, 2026
- Overview Full job description on this page (434 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Success Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Limited public data for this employer
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Occupation family: Customer Success Manager
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