Customer Service Representative

Apply to become a Customer Service Representative at Thread True in Indian Creek, Lake County. We're building a customer-first team that values both professional growth and work-life balance, supported by benefits that matter and a workplace environment where you can thrive.

Role Overview

This full-time position offers you the opportunity to be the voice of Thread True, connecting with our customers and providing solutions that build loyalty and satisfaction. You'll work within a supportive environment that prioritizes both your professional development and your personal well-being, making this more than just a job—it's a genuine career opportunity.

Core Duties

• Address customer inquiries and concerns via phone, email, or digital channels with professionalism and empathy
• Resolve issues efficiently while maintaining high standards of service quality
• Document interactions and maintain accurate records in our customer systems
• Identify opportunities to improve the customer experience and communicate feedback to management
• Support team members and collaborate on solutions to complex customer challenges
• Meet performance targets while maintaining a customer-centered approach

Qualifications

• Strong communication skills and a genuine interest in helping others
• Ability to remain calm and professional in demanding situations
• Reliable, punctual, and committed to accountability
• Comfort with computer systems and willingness to learn new tools
• Problem-solving mindset and adaptability in a dynamic environment

Working at Thread True

Thread True invests in our team members with paid time off to recharge, flexible scheduling that respects your life outside work, and comprehensive healthcare coverage including medical, dental, and vision benefits. We're committed to creating a workplace where you can build a meaningful career path, with opportunities for growth and advancement alongside the support you need to succeed.

Ready to Apply?

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.