- Company: Twin Health
- Location: US
- Salary: $43,680–$49,920/yr
- Full Time
- US
- $43,680–$49,920/yr
- Apply on company site
- $43,680–$49,920/yr
Twin Health at a glance
twinhealth.comSEC filings mentioning "Twin Health": 10 — search EDGAR
257 employees covered under a retirement plan (2024 filing) — via DOL Form 5500 / EFAST2
Twin Health is a digital health company focused on reversing and managing metabolic conditions such as type 2 diabetes through continuous data, coaching, and clinician support. Member-facing roles help people use the program day to day.
Twin Health is hiring for a temporary, full-time Member Support Associate position serving English and Spanish-speaking members throughout the United States. You'll support members using our AI-powered Digital Twin platform designed to help them manage and overcome type 2 diabetes, obesity, and other metabolic conditions.
About the Role
As a Member Support Associate, you'll be instrumental in helping our diverse member community get the most from Twin Health's innovative metabolic health program. This full-time temporary role connects directly with members pursuing meaningful health transformation, offering guidance, troubleshooting, and encouragement in their preferred language.
What You'll Do
- Handle member support requests in English and Spanish via phone, email, and chat channels
- Guide members through account setup and teach them how to use our Digital Twin technology
- Answer questions about managing type 2 diabetes, obesity prevention, and metabolic wellness
- Diagnose and resolve technical problems; escalate issues beyond your scope to the appropriate team
- Track and document all member interactions and provide constructive feedback to improve our support
- Deliver culturally sensitive, compassionate support to members at various stages of their health journey
- Share member feedback and trends with leadership to inform product and service enhancements
What We're Looking For
- Full professional fluency in English and Spanish (speaking and writing)
- Prior experience in customer support, healthcare support, or a similar service role
- Excellent communication skills with the ability to translate health concepts for members of varied backgrounds
- Genuine compassion for people managing chronic health conditions
- Comfort adopting and mastering new technology platforms
- Dependability, integrity, and a professional approach to member interactions
- High school diploma or equivalent; certifications in healthcare or customer service are a plus
About Twin Health
Twin Health combines artificial intelligence with personalized digital health to address the metabolic disease epidemic. We use advanced AI to create a unique, evolving metabolic model for each member—informed by their continuous health data streams—enabling precision guidance for preventing and reversing type 2 diabetes, obesity, and related conditions. We're the only company focused exclusively on using Digital Twin technology for metabolic disease management.
How to Apply
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Explore Twin Health online
Working in US
This posting is listed for the United States overall (not a single metro). Expect standard U.S. business hours and policies; confirm exact worksite, timezone, and whether any in-office or hybrid days apply during the temp assignment.
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
National job openings rate: 4.6% — via BLS JOLTS
Private-sector wage growth (year over year): 3.3% — via FRED
National quits rate: 1.9% — via FRED (BLS JOLTS)
Weekly initial unemployment claims: 215,000 — via FRED
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
Build the skills for this role
Prioritize: clear written and spoken English and Spanish; active listening; de-escalation; HIPAA-aware handling of health info; comfort with helpdesk tools; and product knowledge of Twin Health’s member journey. No required cert list was provided for this family—focus on demonstrated support experience over paid credentials.
Be ready to role-play a frustrated member, switch languages mid-scenario, and explain how you document cases. Prepare examples of queue prioritization, privacy judgment calls, and when you escalated vs. resolved yourself. Ask about training length, metrics (AHT, CSAT, QA), and temp-to-hire criteria.
Strong fit if you are bilingual (EN/ES), calm under volume, and motivated by helping people with health programs—not only transactional retail support. Weaker fit if you need a permanent offer up front, avoid phone/chat work, or are uncomfortable with regulated health information.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Member Support Associate Temp Bilingual (English/Spanish)
- Employer Twin Health
- Location US
- Type Full Time
- Pay (from listing) $43,680–$49,920/yr
- Posted June 24, 2026
- Apply by 2026-08-01
- Country context US
- Overview Full original description on this page (368 words; rewritten for clarity, not a teaser paste)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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