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Be ready to role-play a frustrated member, switch languages mid-scenario, and explain how you document cases. Prepare examples of queue prioritization, privacy judgment calls, and when you escalated vs. resolved yourself. Ask about training length, metrics (AHT, CSAT, QA), and temp-to-hire criteria.
Strong fit if you are bilingual (EN/ES), calm under volume, and motivated by helping people with health programs—not only transactional retail support. Weaker fit if you need a permanent offer up front, avoid phone/chat work, or are uncomfortable with regulated health information.
As a temporary bilingual Member Support Associate (English/Spanish), you would handle inbound member questions about Twin Health’s program, account access, appointments, and basic troubleshooting. Expect ticket or phone/chat queues, clear documentation, warm handoffs to clinical or care teams when issues go beyond support scope, and Spanish support for members who prefer it. Accuracy, empathy, and following privacy rules matter more than selling.
Prioritize: clear written and spoken English and Spanish; active listening; de-escalation; HIPAA-aware handling of health info; comfort with helpdesk tools; and product knowledge of Twin Health’s member journey. No required cert list was provided for this family—focus on demonstrated support experience over paid credentials.
The listing flags it as non-remote (remote = 0) for the U.S.; confirm site, hours, and any hybrid expectations with the recruiter.
The title is Member Support Associate, not a licensed clinician role. Expect program and account support with escalation paths for medical questions.
You will support members who prefer Spanish, so accurate, professional Spanish for health-adjacent service is core—not optional.
Website: twinhealth.com
Public cache only — not an employee review.
Twin Health is hiring for a temporary, full-time Member Support Associate position serving English and Spanish-speaking members throughout the United States. You'll support members using our AI-powered Digital Twin platform designed to help them manage and overcome type 2 diabetes, obesity, and other metabolic conditions. About the Role As a Member Support Associate, you'll be instrumental in helping our diverse member community get the most from Twin Health's innovative metabolic health program. This full-time temporary role connects directly with members pursuing meaningful health transformation, offering guidance, troubleshooting, and encouragement in their preferred language. What You'll Do Handle member support requests in English and Spanish via phone, email, and chat channels Guide members through account setup and teach them how to use our Digital Twin technology Answer questions about managing type 2 diabetes, obesity prevention, and metabolic wellness Diagnose and resolve technical problems; escalate issues beyond your scope to the appropriate team Track and document all member interactions and provide constructive feedback to improve our support Deliver culturally sensitive, compassionate support to members at various stages of their health journey Share member feedback and trends with leadership to inform product and service enhancements What We're Looking For Full professional fluency in English and Spanish (speaking and writing) Prior experience in customer support, healthcare support, or a similar service role Excellent communication skills with the ability to translate health concepts for members of varied backgrounds Genuine compassion for people managing chronic health conditions Comfort adopting and mastering new technology platforms Dependability, integrity, and a professional approach to member interactions High school diploma or equivalent; certifications in healthcare or customer service are a plus About Twin Health Twin Health combines artificial intelligence with personalized digital health to address the metabolic disease epidemic. We use advanced AI to create a unique, evolving metabolic model for each member—informed by their continuous health data streams—enabling precision guidance for preventing and reversing type 2 diabetes, obesity, and related conditions. We're the only company focused exclusively on using Digital Twin technology for metabolic disease management. How to Apply If you're a compassionate bilingual professional ready to support members…
Generated for personal interview prep · 2026-07-16 UTC · getajob.ai