At Your Service Center Associate, Solomon Pond – Part Time

Join Macy's as a Part-Time At Your Service Center Associate at our Marlborough store location. Help customers resolve service needs, process transactions, and deliver the exceptional support that has made Macy's an American retail icon for over 160 years.

About the Role

As a Service Center Associate at Macy's, you'll be the frontline for customer care and support. You'll work in a dynamic retail environment where every interaction shapes how customers experience the Macy's brand. This part-time position offers flexibility while allowing you to make a real difference in customers' shopping journeys.

What You'll Do

• Assist customers with service-related inquiries, returns, exchanges, and refunds
• Process transactions accurately and efficiently using point-of-sale systems
• Address customer concerns with patience and professionalism
• Maintain service center organization, cleanliness, and inventory standards
• Communicate effectively with other team members to resolve complex customer issues
• Provide product knowledge and recommendations when customers need guidance
• Follow company policies and procedures to ensure compliance and accuracy

What We're Looking For

• Strong customer service skills and a genuine desire to help people
• Ability to handle multiple tasks and stay organized in a busy environment
• Reliable, punctual, and flexible with a part-time schedule
• Cash handling experience or willingness to learn
• Clear communication skills and professional demeanor
• Problem-solving ability and attention to detail
• Team player mentality with a positive attitude

About Macy's

Macy's has been woven into American culture and tradition for more than 160 years. From iconic events like the 4th of July Fireworks and the Thanksgiving Day Parade to our commitment to inspiring stores and irresistible products, Macy's continues to create memorable moments for customers nationwide. Join a company with a rich heritage and a future focused on delivering exceptional retail experiences.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.