Virtual Assistant – Home Services Operations

About This Opportunity

We are representing a confidential home services organization seeking a Virtual Assistant to support operations, customer service, sales follow-up, and marketing activities. This is a full-time remote position working Eastern Time business hours.

Our talent team is looking for an experienced, reliable, and proactive professional who can take ownership of their responsibilities, work independently, and communicate confidently with customers. This role requires someone who can use good judgment without needing constant direction and understands the fast-paced nature of field service operations.

Responsibilities

CRM and Job Management:

• Enter, update, and maintain accurate customer, job, and sales information in field service management software
• Create and update customer profiles, job records, appointments, and follow-up activities
• Track leads through the sales and service pipeline
• Monitor open estimates, pending jobs, and customer requests
• Assist with scheduling and coordinating service appointments
• Generate reports on leads, jobs, and sales activities
• Identify overdue tasks or missed follow-ups and take action

Customer Service and Communication:

• Answer inbound calls and respond professionally to customer questions
• Communicate with customers through phone, email, and text
• Assist with scheduling, appointment updates, and service information
• Follow up regarding estimates, appointments, and service needs
• Document all customer communication accurately in the CRM
• Escalate urgent or sensitive concerns appropriately
• Maintain a professional and consistent customer experience

Sales and Lead Follow-Up:

• Contact new and existing leads through outbound calls, email, and text
• Follow up on open estimates and unconverted opportunities
• Maintain consistent communication with prospects throughout the sales process
• Re-engage previous customers and inactive leads
• Track status and outcomes of follow-up attempts
• Support outbound business-development efforts
• Ensure leads receive timely follow-up

Social Media and Marketing Support:

• Schedule pre-approved posts and updates across social platforms
• Monitor messages, comments, and mentions
• Provide timely, professional responses
• Assist with responding to online reviews and feedback
• Create and edit simple graphics and promotional materials
• Support basic marketing campaigns and outreach
• Maintain brand consistency
• Track engagement and campaign activity

Administrative and Operational Support:

• Maintain organized digital records, spreadsheets, and calendars
• Track outstanding tasks and follow through to completion
• Assist with internal communication and team coordination
• Document processes and improve workflows
• Identify operational gaps and recommend solutions
• Prioritize based on urgency and business impact
• Take initiative when tasks require attention

What We're Looking For

Required Experience and Skills:

• Previous experience as a Virtual Assistant, Administrative Assistant, Operations Assistant, or similar remote role
• Experience supporting a home services, field service, or appointment-based business
• Experience using Jobber or comparable CRM/field service platform
• Strong spoken and written English
• Excellent customer service and phone communication skills
• Experience communicating directly with customers
• Strong organizational and time-management abilities
• Ability to prioritize independently and meet deadlines
• High attention to detail and accurate data entry
• Strong follow-through and personal accountability
• Self-motivated, adaptable, and comfortable taking initiative
• Problem-solving using good judgment and common sense
• Reliable internet connection and professional remote workspace

Technical Proficiency:

• Jobber or similar CRM and field service software
• Facebook, Instagram, and other social media platforms
• Canva or similar basic graphic design tools
• Google Workspace or Microsoft Office
• Spreadsheets, calendars, email, and shared documents
• Internal communication tools such as Slack
• Phone, text, and customer communication systems

Preferred Qualifications:

• Experience with garage door, HVAC, plumbing, electrical, construction, or other home services businesses
• Cold-calling or outbound sales experience
• Lead nurturing and sales pipeline management
• Social media management or digital marketing experience
• Basic graphic design or content creation experience
• Experience responding to online reviews
• Team leadership or workflow management experience

The ideal candidate is experienced, intelligent, resourceful, and dependable. They communicate clearly, learn quickly, and understand how to move work forward without requiring constant supervision. This role suits someone who notices what needs to be done, takes action, and follows through to completion.

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will screen your application and conduct an initial interview. Once we identify strong matches, we submit qualified candidates to our client for consideration. Please do not attempt to contact the client directly, as all communication should flow through our talent team to ensure a professional process.

Pay

Compensation details will be discussed with qualified candidates during the screening process.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and welcomes applications from all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or veteran status.