Team Captain (Shift Leader)

Rallyhouse is seeking a Team Captain (Shift Leader) for Rally House Fox Valley Mall. This full-time Team Captain (Shift Leader) opportunity is ideal for candidates searching for leadership roles near Rally House Fox Valley Mall who want to guide daily operations and support a strong store team.

The Opportunity

As Team Captain (Shift Leader) at Rally House Fox Valley Mall, you will serve as a hands-on floor leader during your shifts. You will help the store run smoothly, set the tone for service quality, and coach team members so guests have a consistent, positive experience. This Rallyhouse careers path is built for someone who thrives on ownership of the shift, clear communication, and keeping priorities on track from open to close.

Responsibilities

• Lead assigned shifts and act as the on-floor point person for the Team Captain (Shift Leader) role at Rally House Fox Valley Mall.
• Coach, motivate, and support team members so service standards and productivity stay high throughout the day.
• Oversee opening and closing routines, floor readiness, and end-of-shift handoffs.
• Address guest questions and escalations promptly and professionally.
• Monitor operational standards, merchandise presentation, and cleanliness across the sales floor.
• Assist with training new hires and reinforcing clear processes and expectations.
• Support cash-handling accuracy, register procedures, and basic inventory or stock flow tasks common to shift leadership.
• Partner with management to share feedback, flag issues, and keep shift goals aligned with store priorities.

What We're Looking For

• Proven ability to supervise a team, prioritize tasks, and stay calm under pace—core skills for Team Captain (Shift Leader) jobs near Rally House Fox Valley Mall.
• Strong customer service instincts with clear, confident communication.
• Reliability, accountability, and comfort making practical decisions during a shift.
• Willingness to coach others, model professionalism, and uphold store standards.
• Organizational skills for multi-tasking across guest needs, team direction, and operational follow-through.
• Availability to work a full-time schedule that may include busier peak periods typical of a mall location.

Why Join Rallyhouse

Rallyhouse is hiring for this full-time Team Captain (Shift Leader) role at Rally House Fox Valley Mall and offers a supportive team environment where motivated leaders can grow their shift leadership skills and make a visible impact day to day.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.