- Company: Rush Street Interactive
- Location: New Jersey, US
- Salary: $43,160–$49,920/yr
- Part Time
- New Jersey, US
- $43,160–$49,920/yr
- Apply on company site
- $43,160–$49,920/yr
Rush Street Interactive at a glance
rushstreetinteractive.comSEC filings mentioning "Rush Street Interactive": 345 · SIC industry: Services-Miscellaneous Amusement & Recreation — search EDGAR
Join Rush Street Interactive as a Sportsbook and Online Casino Customer Support Agent in New Jersey, where you'll represent industry-leading gaming brands while delivering exceptional service during standard shift hours. This part-time position offers the chance to engage with players across BetRivers and PlaySugarHouse platforms, helping them navigate accounts, resolve issues, and optimize their gaming experience.
About the Role
As a customer support agent, you'll be the frontline advocate for Rush Street Interactive's players. This role combines product knowledge with genuine problem-solving in a fast-paced gaming environment. You'll support players across multiple channels while maintaining the highest standards of professionalism and compliance that regulated gaming demands.
What You'll Do
- Respond to player inquiries through phone, email, chat, and messaging platforms with clarity and efficiency
- Guide players through account setup, verification, and security features
- Troubleshoot deposit, withdrawal, and payment-related issues
- Explain promotions, bonuses, and platform features accurately
- Address responsible gaming questions and direct players to appropriate resources
- Document interactions thoroughly and escalate complex issues appropriately
- Maintain compliance with New Jersey gaming regulations and company policies
What We're Looking For
- Customer service experience, ideally in financial services, hospitality, or gaming
- Strong communication skills—clear, patient, and professional in every interaction
- Problem-solving mindset with the ability to think quickly and act decisively
- Familiarity with account management systems and multi-channel support platforms
- Understanding of or willingness to learn the online gaming and sports betting industry
- Commitment to responsible gaming practices and player protection
- Availability for standard shift hours in a part-time capacity
About Rush Street Interactive
Rush Street Interactive (NYSE: RSI) leads the regulated online gaming space, operating real-money gaming through trusted brands including BetRivers and PlaySugarHouse. The company bridges online, social, and land-based gaming experiences, creating seamless platforms where players enjoy sports betting, casino games, and innovative entertainment. Based in New Jersey and licensed across multiple states, Rush Street Interactive prioritizes player safety and responsible gaming.
How to Apply
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
To apply for this job please visit www.adzuna.com.
Explore Rush Street Interactive online
Working in New Jersey, US
New Jersey is a state located in both the Mid-Atlantic and Northeastern regions of the United States. Located at the geographic hub of the heavily urbanized Northeast megalopolis, it is bordered to the northwest, north, and northeast by New York State; on its east, southeast, and south by the Atlantic Ocean; on its west by the Delaware River and Pennsylvania; and on its southwest by Delaware Bay and Delaware. At 7,354 square miles (19,050 km2), New Jersey is the fifth-smallest state in land area. According to a 2025 U.S. Census Bureau estimate, it is the 11th-most populous state, with over 9.5
New Jersey is a state located in both the Mid-Atlantic and Northeastern regions of the United States. Located at the geographic hub of the heavily urbanized Northeast megalopolis, it is bordered to the northwest, north, and northeast by New York State; on its east, southeast, and south by the Atlantic Ocean; on its west by the Delaware River and Pennsylvania; and on its southwest by Delaware Bay a
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Source: Wikipedia (state)
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
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