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Service Quality Manager

  • Company: Jupiter Recruitment
  • Location: Pakefield, Lowestoft
  • Salary: £55,000/yr
  • Full Time
  • Company site
  • £55,000/yr

Jupiter Recruitment at a glance

jupiterrecruitment.com

JOB TITLE: Service Quality Manager
COLOR: Jupiter Recruitment
LOCATION: Pakefield, Lowestoft

About the Role

An exciting opportunity has arisen for a dedicated Service Quality Manager to oversee and maintain high-quality care services across our care home group, predominantly within the Norfolk and Suffolk area but with occasional requirements based on company needs. This role will involve ensuring that all services meet or exceed industry standards and regulatory requirements.

Responsibilities

  • Oversee quality assurance processes to ensure compliance with national and local regulations.
  • Develop and implement quality improvement plans for care homes within the group.
  • Conduct regular audits and inspections of care services to identify areas for enhancement.
  • Collaborate with managers, staff, and external partners to improve service delivery.
  • Ensure that all care services are delivered in a safe, compassionate, and professional manner.

What We're Looking For

  • A proven track record in quality management within the healthcare sector.
  • Strong leadership skills with experience in managing teams.
  • Excellent communication and interpersonal skills to work effectively with staff, managers, and external stakeholders.
  • Demonstrable knowledge of care standards and regulatory requirements.
  • A commitment to delivering high-quality care services that meet the needs of residents.

About the Company

Jupiter Recruitment is a leading healthcare provider offering expert nursing, residential, dementia, and respite care across the UK. Our portfolio includes multiple care homes in Norfolk and Suffolk, with a focus on delivering compassionate and high-quality care services to our residents.

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England is a country that is part of the United Kingdom. It is located on the island of Great Britain, of which it covers about 62%, and more than 100 smaller adjacent islands. England shares a land border with Scotland to the north and another land border with Wales to the west, and is surrounded by the North Sea to the east, the English Channel to the south, the Celtic Sea to the south-west, and

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    Listing facts

    • Role Service Quality Manager
    • Employer Jupiter Recruitment
    • Location Pakefield, Lowestoft
    • Type Full Time
    • Pay (from listing) £55,000/yr
    • Posted August 25, 2026
    • Apply by September 25, 2026
    • Overview Full job description on this page (256 words)

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    Service Quality Manager Jupiter Recruitment · Pakefield, Lowestoft · £55,000/yr