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Prepare examples of measuring service quality in staffing or client delivery, handling escalations, auditing workflows, and coaching teams against SLAs.
Best suited to candidates with quality or operations experience in recruitment or professional services who can work on-site in the Lowestoft area.
As Service Quality Manager at Jupiter Recruitment in Pakefield, a typical day covers checking recruitment service standards, reviewing client and candidate feedback, coaching consultants on process consistency, and tracking quality KPIs so placements stay compliant. The role is on-site in Lowestoft, not remote.
No. The listing marks the Service Quality Manager post as on-site in Pakefield, Lowestoft.
Only the domain jupiterrecruitment.com and the Lowestoft hiring location; no fuller profile is supplied.
No verified salary bands, star ratings, or employer-review scores are in the supplied data.
Website: jupiterrecruitment.com
Public cache only — not an employee review.
JOB TITLE: Service Quality ManagerCOLOR: Jupiter RecruitmentLOCATION: Pakefield, Lowestoft About the Role An exciting opportunity has arisen for a dedicated Service Quality Manager to oversee and maintain high-quality care services across our care home group, predominantly within the Norfolk and Suffolk area but with occasional requirements based on company needs. This role will involve ensuring that all services meet or exceed industry standards and regulatory requirements. Responsibilities Oversee quality assurance processes to ensure compliance with national and local regulations. Develop and implement quality improvement plans for care homes within the group. Conduct regular audits and inspections of care services to identify areas for enhancement. Collaborate with managers, staff, and external partners to improve service delivery. Ensure that all care services are delivered in a safe, compassionate, and professional manner. What We're Looking For A proven track record in quality management within the healthcare sector. Strong leadership skills with experience in managing teams. Excellent communication and interpersonal skills to work effectively with staff, managers, and external stakeholders. Demonstrable knowledge of care standards and regulatory requirements. A commitment to delivering high-quality care services that meet the needs of residents. About the Company Jupiter Recruitment is a leading healthcare provider offering expert nursing, residential, dementia, and respite care across the UK. Our portfolio includes multiple care homes in Norfolk and Suffolk, with a focus on delivering compassionate and high-quality care services to our residents. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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