Senior Technical Account Manager (UK)

Responsibilities

We are representing a confidential industrial cybersecurity organization seeking a Senior Technical Account Manager to support critical infrastructure clients across Europe. In this role, you will:

• Serve as a trusted advisor and technical advocate for assigned customer accounts
• Lead customer onboarding and adoption activities to maximize platform value
• Facilitate goal-setting workshops and planning sessions aligned with customer objectives
• Guide clients in operationalizing key use cases and integrating solutions into existing security workflows
• Provide ongoing technical guidance, best practices, and recommendations to improve platform utilization and cybersecurity maturity
• Monitor customer health and adoption trends, proactively identifying risks to success and value realization
• Support development and execution of engagement plans for at-risk accounts
• Conduct regular account reviews and value realization discussions demonstrating progress against goals
• Deliver technical enablement, workshops, and training to improve customer proficiency
• Collaborate with Customer Success, Support, Product, Services, and Sales teams to deliver seamless customer experience
• Serve as subject matter expert for OT cybersecurity topics during customer workshops and executive briefings
• Travel throughout the European region as required (up to 30%)

What We're Looking For

Our client requires candidates with deep operational technology expertise combined with strong relationship management skills:

• 3+ years' experience working in OT, ICS, or critical infrastructure environments, with knowledge of ICS, SCADA, or DCS systems
• Experience in security operations, threat detection, threat intelligence, vulnerability management, or related cybersecurity disciplines
• Strong understanding of industrial cybersecurity, OT/ICS environments, cyber risk management, and security operations workflows
• Experience applying frameworks such as ISA/IEC 62443, NIST CSF, SANS ICS Five Critical Controls, CAF, the Cyber Resilience Act, and other relevant European frameworks
• Ability to engage and influence both technical and business stakeholders through workshops, training, and advisory engagements
• Strong communication, relationship management, and problem-solving skills with a customer-first mindset
• Familiarity with critical infrastructure regulations and cyber resilience requirements across Europe highly regarded
• Multilingual candidates, particularly those speaking German and other European languages, highly preferred

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and career goals. Qualified candidates are then submitted to our client for consideration. We ask that you do not contact the client directly, as all communication is managed through our recruitment process to ensure the best experience for everyone involved.

Pay

This is a remote position based in the UK. While no compensation information has been provided to Get A Job.ai for this role, the source indicates the client offers a competitive package including equity and comprehensive benefits.

Get A Job.ai is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.