- Company: Atheel CX
- Location: Manoora, Cairns
- Salary: EGP 20,000–EGP 22,000/yr
- New
- Full Time
- Manoora, Cairns
- EGP 20,000–EGP 22,000/yr
- Apply on company site
- EGP 20,000–EGP 22,000/yr
Atheel CX at a glance
atheelcx.comAtheel CX is the employer listed for this Senior Customer Service Agent role. The company maintains a public web presence at atheelcx.com. Beyond that domain and this listing, no additional verified company profile details were supplied for this page.
Atheel CX is seeking a full-time Senior Customer Service Agent in Manoora, Cairns to lead high-quality English-language support for customers. This is an excellent opportunity for experienced professionals ready to deliver results and step into greater responsibility quickly.
What This Role Involves
The Senior Customer Service Agent position at Atheel CX in Manoora, Cairns centres on managing complex customer interactions with professionalism and skill. You will operate within designated evening shifts and receive remuneration of 20,000 to 22,000 EGP. High performers can progress to a Team Leader role after two months, based on demonstrated results, making this a role that combines daily expertise with clear advancement pathways.
Key Responsibilities
- Resolve advanced customer enquiries and concerns through clear English communication to achieve strong satisfaction outcomes
- Escalate and follow through on more challenging cases that benefit from senior judgement
- Maintain precise records of every interaction for quality tracking and continuous improvement
- Share practical knowledge with colleagues to raise overall service standards
- Complete work during one of the fixed shift patterns: 3:00 PM to 12:00 AM or 4:00 PM to 1:00 AM
What We're Looking For
- Minimum two years of direct customer service experience
- English proficiency at B2 to C1 level for confident spoken and written exchanges
- Availability for full-time evening shifts on fixed days
- Applicants of every gender are warmly welcomed
More About Atheel CX
Atheel CX is hiring for this role and offers a supportive team environment where contribution is recognised and growth is encouraged through structured performance pathways.
Applying for This Role
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
To apply for this job please visit www.adzuna.com.
Explore Atheel CX online
Working in Manoora, Cairns
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This role is based in Manoora, Cairns, Queensland, 4870, Australia (roughly 7 m elevation), and is listed as an on-site position rather than remote work.
Queensland sits in northeastern Australia and is the country’s second-largest state by area and third-most populous. It meets the Northern Territory, South Australia, and New South Wales inland, faces the Coral Sea and Pacific Ocean to the east, and is separated from Papua New Guinea by the Torres Strait to the north (Wikipedia: Queensland). Cairns-area candidates should plan for a local commute to Manoora rather than a remote arrangement.
Queensland is a state in northeastern Australia, the second-largest and third-most populous state in Australia. It is bordered by the Northern Territory, South Australia and New South Wales to the west, south-west and south, respectively. To the east, Queensland is bordered by the Coral Sea and the Pacific Ocean; to the state's north is the Torres Strait, separating the Australian mainland from Pa
🇦🇺 Relocation safety for Australia: Very Safe — via Warnely, CC BY 4.0
National unemployment rate in Australia: 4.1% — via World Bank
GDP per capita in Australia: $65,130 — via World Bank
Consumer price inflation in Australia: 2.9% (annual) — via World Bank
Average hours worked per year in Australia: 1,633 — via OECD
- Elevation 7m (23 ft)
Source: Wikipedia (state)
About this role & career path
This listing is titled Senior Customer Service Agent and maps to the broader Customer service agent occupation (O*NET 43-4051.00; O*NET summary). That occupation centres on direct customer contact, accurate transaction and complaint records, problem resolution, billing or account changes, and escalation of unresolved issues.
The “Senior” title signals a more experienced hire within that occupation—not a different job family. Progression from general customer service agent work into a senior seat usually rests on consistent case ownership, clean documentation, and reliable judgment on when to resolve in place versus refer onward. From a senior agent role, related next steps (when available at an employer) often stay within customer operations leadership, quality or training support, or specialised account handling, all still built on the same core task foundation.
Source: O*NET (public-domain bulk data)
Build the skills for this role
Ground skills for a Senior Customer Service Agent at Atheel CX in the occupation’s daily work: clear verbal communication, accurate record-keeping, complaint investigation follow-through, basic billing and account processing, and disciplined escalation. Structured learning that aligns with those skills includes:
- HubSpot Academy — Customer Service Fundamentals — cost: free; free certificate on passing.
- Alison — Customer Service courses — cost: free to learn; digital certificate available free; printed/certified copies are paid.
Use those resources to refresh service fundamentals, then practice applying them to complex or escalated scenarios typical of senior-level case ownership.
Free & low-cost learning resources
- HubSpot Academy — Customer Service Fundamentals (free)
- Alison — Customer Service courses (free to learn)
Prepare for Atheel CX’s Senior Customer Service Agent interview by walking through concrete examples that mirror O*NET customer service agent tasks, framed at senior depth.
- Describe a call or in-person conversation where you explained a product or service, took an order or cancellation, or captured a complaint with full detail.
- Explain how you document interactions and actions taken so another agent or department can continue the case without rework.
- Give an example of verifying that a promised fix actually resolved the customer’s issue.
- Discuss how you handle billing or service complaints (refunds, adjustments, exchanges) and when you escalate unresolved grievances.
- Be ready to talk about prioritising multiple open cases, notifying customers of investigation results, and—if relevant—reviewing terms before committing to an outcome.
Because the role is on-site in Manoora, Cairns, also be prepared to confirm your ability to work from that location rather than remotely.
This role fits candidates who want senior-level customer contact work at Atheel CX in Manoora, Cairns (on-site, not remote). Strong matches enjoy structured problem-solving: listening carefully, logging every step, closing the loop on fixes, and escalating only when necessary. People who prefer fully remote work, or who dislike high volumes of live customer conversation and careful account documentation, will likely find the day-to-day misaligned.
Interest in the Customer service agent skill set—orders and account changes, billing or service complaints, and clear written records—matters more here than industry-specific claims not provided in this listing’s grounded data.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Senior Customer Service Agent
- Employer Atheel CX
- Location Manoora, Cairns
- Type Full Time
- Pay (from listing) EGP 20,000–EGP 22,000/yr
- Posted July 13, 2026
- Apply by 2026-08-12
- Country context Australia
- Overview Full original description on this page (268 words; rewritten for clarity, not a teaser paste)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer service agent
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
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Occupation family: Customer service agent
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