Operations Analyst, Demand Operations & Service Quality

Waymo is seeking an Operations Analyst focused on Demand Operations & Service Quality in San Francisco, CA, to scale our autonomous ride-hail service through data-driven operational excellence. You'll be the analytical leader enabling local market teams to make smarter decisions and deliver exceptional service to riders.

About the Role

The Demand Operations & Service Quality team drives adoption, retention, and performance across our markets. You'll provide analytical and operational support to leadership and market managers, helping them understand priorities and improve outcomes. Reporting to the Head of Demand Operations & Service Quality, you'll translate complex data into clear insights that drive operational efficiency and rider satisfaction. This full-time San Francisco, CA position offers an expected salary of $130,000–$160,000 USD, with offers reflecting experience and qualifications.

Your Responsibilities

• Design and maintain analytical reporting that monitors market health, identifies issues, and surfaces growth opportunities
• Investigate performance questions and escalated metrics, developing data-backed recommendations that drive measurable improvements
• Build self-service dashboards and reporting tools enabling market managers to explore data independently
• Lead analytical training initiatives to strengthen data literacy across the operations management team
• Communicate complex findings and strategic recommendations to leadership and cross-functional partners
• Partner with Product Data Science, Product Management, and other teams to align on market opportunities

Who We're Looking For

• 5–10 years in analytical, data operations, or business intelligence roles with a drive to see analysis become action
• Expert proficiency with SQL and spreadsheet tools (Excel or Google Sheets) for data analysis and visualization
• Strong ability to present findings to senior leaders, translate insights for operations audiences, and influence stakeholders
• A bridge-builder connecting data science to operational reality, ensuring analysis drives sustainable improvements
• Intellectual curiosity and persistence in investigating questions until you find real causes and solutions
• Comfort bringing structure to messy data problems and building analytical frameworks from scratch
• A multiplier who grows team capabilities through mentoring and helping others adopt modern analytics tools
• Bachelor's degree in Business, Operations, Data Science, Mathematics, or related field
• Preferred: high-growth tech or mobility company experience, advanced SQL skills, Python or R familiarity, proven track record of data-driven operational improvements, or autonomous vehicle and mobility technology background

Travel: Candidates should be willing and able to travel up to 10% to visit and support local market operations.

About the Company

Waymo is the world's leader in autonomous driving technology. Since launching as Google's Self-Driving Car Project in 2009, we've built the Waymo Driver—The World's Most Experienced Driver™—completing over 10 million autonomous trips with riders and logging 100+ million miles of real-world driving across 15+ U.S. states, plus tens of billions of simulation miles. We operate the world's first fully autonomous ride-hail service, transforming urban mobility. Our Operations team scales this service by sourcing vehicles, launching markets, managing fleets, and ensuring world-class rider experiences. We're committed to building a collaborative culture where diverse perspectives drive innovation and team members contribute to our mission of saving lives through safer, more accessible transportation.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.