Onboarding IAM – Ent

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential enterprise technology organization in their search for an Onboarding Inside Account Manager. This role serves as a launching pad for a career in enterprise technology sales, combining customer relationship management, consultative selling, and operational excellence. You'll work remotely while partnering with experienced account executives to deliver exceptional onboarding experiences and drive business growth.

Candidates may be based in Israel or the United States. Please note that applicants must be authorized to work for any employer in the US, as our client is unable to sponsor or assume sponsorship of employment visas at this time.

Responsibilities

Create Exceptional First Impressions

• Lead world-class onboarding experiences that help new customers quickly realize partnership value
• Deliver personalized white-glove onboarding for enterprise clients
• Introduce customers to their dedicated team and available resources
• Demonstrate technology solutions, customer portals, reporting capabilities, and self-service tools
• Understand customer business priorities, challenges, and strategic initiatives
• Configure customer portals, standards, and purchasing workflows aligned with business needs
• Build trusted relationships with key stakeholders from day one

Develop as a Trusted Sales Advisor

• Support Enterprise Account Executives with proactive sales activities
• Develop and manage customer quotes, including technically configured solutions
• Maintain four-hour response goals for customer quote requests
• Register opportunities and manage deal registrations with manufacturer partners
• Follow up on active proposals and sales opportunities
• Identify cross-sell, upsell, and expansion opportunities within existing accounts
• Conduct spend analysis and proactively recommend technology solutions

Build Strong Customer Relationships

• Maintain ongoing communication with customers, manufacturers, distributors, and internal teams
• Develop relationships across multiple customer departments and decision-makers
• Help customers maximize value from their technology investments
• Partner on pricing strategies, standards management, and procurement optimization
• Deliver Quarterly Business Reviews and proactive account recommendations

Lead Operational Excellence

• Oversee daily account activity ensuring timely order processing and issue resolution
• Partner with support teams to maintain order accuracy and meet shipment expectations
• Assist with pricing reviews, order escalations, and complex order management
• Support return merchandise authorization escalations
• Ensure CRM opportunities remain accurate and current
• Analyze customer activity and prepare business reports

Collaborate and Lead

• Coordinate activities across Sales, Operations, Customer Support, and manufacturer partners
• Mentor and guide support representatives on customer priorities
• Share best practices and contribute to team success
• Support new account executives during onboarding by introducing resources, processes, and tools
• Accelerate team productivity through coaching and collaboration

What We're Looking For

Required Qualifications

• Bachelor's degree or equivalent combination of education and professional experience
• Strong experience in customer service, sales support, account management, or inside sales
• Excellent relationship-building and communication skills
• Strong organizational and time-management abilities
• Ability to prioritize multiple initiatives in fast-paced environments
• Analytical mindset with strong problem-solving skills
• Experience with CRM platforms such as Salesforce and ERP systems
• Proficiency with Microsoft Office, including Excel and Outlook

Preferred Qualifications

• Experience supporting enterprise or B2B technology customers
• Knowledge of IT hardware, software, cloud, or technology solutions
• Experience preparing solution quotes and managing complex sales opportunities
• Understanding of manufacturer partner programs, pricing strategies, and deal registration
• Experience with customer onboarding, account growth, or consultative sales

Work Environment

• This is a remote position requiring a dedicated home office environment
• Comfort working independently while collaborating virtually with cross-functional teams
• Flexibility in working hours may be required to support customers across multiple time zones
• Occasional travel for customer meetings, training, or company events (approximately 10–20%)

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your qualifications and conduct an initial screening. If we believe you're a strong match, we'll submit your profile to our client for consideration. Throughout the interview process, we'll provide guidance and support to help you succeed.

Please apply exclusively through Get A Job.ai. Do not attempt to contact the client directly, as all candidates must be presented through our official recruiting partnership.

Pay

Pay via Get A Job.ai: $22.28–$27.85 per hour USD

Get A Job.ai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.