Mystery Shopper (Freelance) – Johor

Mystery Shopper (Freelance) at PRISM+ in Johor Bahru, Johor, Malaysia.

Role Overview

• To act as a mystery shopper for various retail, service, and hospitality establishments in the area.
• To conduct in-depth evaluations of customer service, product quality, and overall store or service experience.
• To provide detailed reports and feedback on the findings to enhance customer satisfaction and business performance.

Core Duties

• Visit designated stores or service locations to assess their performance against set criteria.
• Interact with staff and customers to gather qualitative and quantitative data.
• Fill out comprehensive reports on your findings, including observations and recommendations.
• Ensure confidentiality and adhere to PRISM+ guidelines when conducting evaluations.
• Communicate effectively to provide constructive feedback to businesses.

Requirements

• Excellent communication and interpersonal skills.
• Strong observational and analytical abilities.
• Attention to detail and accuracy in documentation.
• Flexibility to work in various retail, service, and hospitality settings.
• Valid driving license and access to a reliable vehicle for travel.

Working at PRISM+

• PRISM+ is committed to fostering a culture of excellence and innovation, providing a supportive and inclusive work environment.
• We offer flexible working conditions and opportunities for professional growth and development.
• Our team members are passionate about delivering exceptional service and helping businesses thrive.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.