Library Customer Service Representative III

Olatheks invites applications for a Library Customer Service Representative III based at the Downtown Library. This full-time opportunity places you at the center of community-facing library services, helping patrons access resources and enjoy a welcoming public environment.

What This Role Involves

Serving as a Library Customer Service Representative III for Olatheks means delivering advanced front-desk support at the Downtown Library. The work centers on skillful patron interactions, efficient circulation management, and upholding service standards that make library visits productive and enjoyable for people of every background and age group.

What You'll Do

• Assist visitors with locating materials, placing holds, renewing items, and managing personal library accounts
• Respond accurately to questions about collections, programs, policies, and digital services available at the Downtown Library
• Resolve elevated customer concerns that call for deeper familiarity with procedures and system tools
• Process check-outs, returns, fees, and related transactions while keeping records orderly and up to date
• Guide patrons through library catalogs, computers, and self-service stations so they gain confidence using available technology
• Collaborate with colleagues to keep service points covered and the shared workspace tidy and functional

Qualifications

• Demonstrated customer-service experience, preferably gained in a library, cultural, or public-service setting
• Clear and friendly communication skills suited to serving a wide range of community members
• Working knowledge of integrated library systems, basic office software, and standard transaction tools
• Ability to juggle simultaneous requests while remaining calm, accurate, and professional
• Reliable attendance, keen attention to detail, and a genuine interest in helping others discover library resources

More About Olatheks

Olatheks is hiring for this Library Customer Service Representative III role and offers a supportive team environment.

Apply Today

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.